HRVC-Assistant General Manager

Position Overview

The Assistant General Manager plays a key role in ensuring smooth day-to-day operations, supporting the General Manager with team leadership, patient flow, staff development, and administrative responsibilities. This role helps drive performance, foster a positive team culture, and uphold Elevate EyeCare’s high standards for patient care and service.

Key Responsibilities

• Assist the General Manager in overseeing daily clinic and optical operations
• Lead by example in delivering exceptional patient service and team professionalism
• Support staff scheduling, timekeeping, and daily workflow coordination
• Monitor and support performance metrics, including patient wait times, appointment flow, and sales goals
• Help onboard, train, and coach new and existing team members
• Ensure compliance with company policies, procedures, and brand standards
• Address and resolve patient concerns with professionalism and empathy
• Collaborate with the General Manager and providers to ensure a well-organized, efficient work environment
• Monitor inventory, order supplies, and support optical merchandising as needed
• Step in as acting manager during GM absences or high-volume periods
• Participate in team meetings, performance reviews, and process improvement initiatives

Qualifications

• 2+ years of experience in a supervisory or team lead role, preferably in a healthcare, optical, or retail environment
• Strong leadership, communication, and problem-solving skills
• Ability to thrive in a fast-paced, patient-centered environment
• Working knowledge of scheduling, POS systems, and EHR platforms; experience with RevolutionEHR, Eyefinity, or similar systems is a plus
• High school diploma required
• Excellent organizational skills and attention to detail
• Passion for delivering outstanding patient care and team development

What We Offer

• Competitive hourly wage or salary
• Medical, dental, and vision insurance
• 401(k)
• Paid time off and company holidays
• Eyewear discounts
• Career advancement and leadership development opportunities
• A positive, team-focused work culture