Core Duties:

1. Safety & Compliance

• Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.

• Enforce safe working methods and behaviors within the team.

• Conduct safety audits and operations checks.

• Ensure all operations comply with local, state, and federal regulations, as well as company policies.

• Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events.

• Respond to emergencies as required.

2. Operations Management

• Supervise day-to-day operations and provide feedback and ways to improve in OPS.

• Implement operational policies and procedures to improve efficiency.

• Monitor and manage the station's budget to ensure financial efficiency and cost-effectiveness.

• Monitor and manage the station's controllable margin by tracking and analyzing controllable costs and revenues (e.g., staff scheduling, sort cost).

• Plan and oversee onboarding activities for new employees to ensure a smooth transition.

• Monitor and maintain station facilities and equipment to ensure they are in good working condition.

• Ensure warehouse cleanliness and organization.

3. Staff Management & Development

• Conduct regular reviews with Independent Delivery Contractors (IDCs) to assess performance (QAR), address concerns, and discuss improvements.

• Provide training and development opportunities for staff to enhance their skills and ensure they are up-to-date with company policies and procedures.

• Mentor and support the team.

• Manage and coordinate station staff and schedules to ensure adequate coverage.

• Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles.

4. Customer & Stakeholder Relations

• Address customer inquiries and complaints promptly and professionally to maintain high levels of customer satisfaction.

• Work closely with other departments to ensure smooth operations and address any issues that arise.

• Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain.

5. Inventory & Asset Management

• Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for.

• Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods.

• Conduct regular audits, monitor for theft or fraud, and ensure all undelivered parcels are returned to the station at the end of the day.

• In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship manager.

6. Reporting & Data Management

• Maintain accurate logs (delivery, incident, inventory) and daily reports.

• Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).

Perform data entry as needed to maintain accurate records.

• Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.

• Cleaning, general housekeeping.

• Other duties as assigned.