Hubsite Supervisor - Adecco - Wauwatosa, WI

The Hubsite Supervisor acts as the candidate's and associate's primary point of contact throughout the recruiting, onboarding, and assignment lifecycle. Serving as a trusted strategic liaison, this role is responsible for evaluating business needs, developing recruiting and associate engagement strategies, addressing service and operational issues, and identifying solutions to support client objectives. The Hubsite Supervisor is also accountable for developing and maintaining strong relationships with candidates and associates by evaluating and recognizing their contributions, reinforcing their value to the organization, and promoting the benefits of working for Adecco. The Hubsite Supervisor may be based at a designated hubsite location or deployed across multiple client sites as business needs require, evaluating priorities and workforce support to promote consistent service delivery. This position is also accountable for driving key performance indicators (KPIs) and achieving service level agreements (SLAs), while identifying and implementing opportunities for improvement to ensure exceptional client satisfaction and operational excellence.

Recruiting/Skill Marketing

• Develop and manage job postings in various systems to support workforce needs.
• Create and implement a workforce planning strategy to ensure a continuous pipeline of quality talent, anticipating and understanding the local talent market.
• Manage candidate communication that comes in through the hubsite, whether in person or online, ensuring that all candidates are provided with correct information about Adecco, offers, job guidance, and training and development programs clearly and professionally.
• Build and maintain relationships with both passive and active candidates.
• Plan and prioritize recruitment and candidate submission activities to achieve established performance targets.
• Independently conduct behavioral interviews to qualify candidates and use discretion to determine the best placement options.
• Evaluate candidates’ qualifications, skills, and experience against client requirements to determine appropriate placement recommendations.
• Develop and refine candidate search approaches using company recruiting systems and online tools; analyze results and adjust searches to address current and anticipated staffing needs.
• Provide guidance to candidates with resumes, interview preparation, and coaching for specific roles.
• Manage the completion of candidate hiring/onboarding processes in accordance with client and organizational requirements.
• Develop and maintain a pipeline of candidates, aligned with anticipated client demand and identified skill need.
• Extend offer of assignment, including compensation and bill rate negotiation.
• Coordinate interviews with candidates and clients, including preparing candidates for the interview process and briefing clients on relevant candidate qualifications.
• Conduct post-interview debrief with the candidate and client to assess feedback, identify concerns, and recommend next steps.
• Assess prospective candidates against applicable job requirements and conduct prescreening in accordance with applicable federal, state, and local laws and Company policies. Prepare candidate executive summary for resume submittal, as needed.
• Maintain accurate and current candidate/associate records in the tracking database.
• Develop and implement local grassroots recruiting plans based on workforce needs and local talent-market conditions; evaluate results and adjust approaches as needed.
• Maintain awareness of market salaries and benefits of local competitors and identify staffing trends.
• Utilize the Curation team to establish attraction approaches based on target skill categories to build and maintain a diverse candidate pipeline that addresses client needs.
• Act as a subject matter expert (SME) related to Adecco’s and client’s tools and processes.
• Participate in daily operational meetings, prioritizing open orders, associate engagement, and client processes and escalations.

• Consult and advise clients to understand specialized needs, maximize service level, grow business and cultivate stronger relationships.
• Proactively identify, evaluate and recommend innovative solutions to address client needs and issues.
• Maintain and update thorough, accurate, and compliant documentation of all client, candidate, and temporary employee interactions via the front office system.
• Evaluate client and associate satisfaction via surveys and interviews.

• Responsible for creating a positive candidate journey and excellent customer service measured by the NPS, Pulse, and Your Voice Matters scores.
• Ensure compliance and safety requirements are met, including maintaining current Client Site Safety Evaluations (CSSEs), in partnership with client.
• Develop long-term relationships with Associates while on assignment, striving for redeployment.
• Owns delivering a positive onboarding and orientation experience for all associates.
• Accountable for retention of associates and clients along with the manager.
• Execute associate engagement programs (with the assistance of management and/or client) to bolster the Adecco/associate relationship and improve satisfaction and retention.
• Foster continuous associate satisfaction through formal and informal feedback and develop and execute action plans, as needed, to address opportunities for improvement.
• Complete associate check-ins/reviews based on associate engagement feedback.
• Responsible for resolving associate inquiries and escalating further as necessary.
• Provide coaching and counseling around job performance to associates as necessary.
• Take decisive and persistent action on addressing associate and client complaints and grievances; use independent discretion to assess the proper course of action.
• Identify a training plan (up-skill and re-skill) for associates to improve their employability with Adecco clients.
• Accountable for ensuring that clients and candidates receive excellent service.
• Provide associates with feedback, coaching, conflict management, and counseling on job performance.
• Guide associates on policy interpretation, benefits and training opportunities.
• Perform other duties as assigned by management.

Minimum Education & Experience Requirements:

• A high school diploma or equivalent and 3-5 years of equivalent work experience required.
• A minimum of two to five years in the service provider industry is preferred.
• Must have a proven track record measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management.

Knowledge, Skills and Abilities Requirements:

• Excellent organizational, multi-tasking, communication, and customer service skills.
• Process- and KPI- oriented.
• Excellent MS Office (Word, Excel & PowerPoint) and database skills and the ability to learn new software are required.
• Capable of problem resolution and task prioritization.
• Demonstrated ability to build and maintain strong candidate relationships and networks.
• High energy, results-driven, and solution-oriented attitude.
• Ability to travel from hubsite location to onsite client locations as needed.

Posting date: 11-04-2026