HUD Enrollment Specialist (49808)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Outreach

• Outreach to uninsured patients at CFH by phone, mail, or in-person to promote health insurance enrollment.

• Document outreach encounters in eClinical Works using telephone encounters.

• Provide structured patient education on Medicaid and other insurance eligibility.

• Develop and distribute appropriate outreach materials to patients and partner organizations to increase insurance coverage option awareness and applicable Affordable Care Act (ACA) provisions.

• Travel within CFH health centers to provide insurance enrollment, as required.

Health Insurance & Housing Enrollment

• Provide insurance enrollment assistance for uninsured and underinsured patients, including but not limited to completing applications, gathering required documentation, and troubleshooting the enrollment process.

• Utilize health insurance verification systems such as ePaces, Claim Remedi and EBO reports to verify health insurance information.

• Work with NY State of health Marketplace to submit applications, client’s documents, and file complaints, as necessary.

• Document insurance application encounters in eClinical Works.

• Collaborate with partner organizations to increase enrollment in Medicaid, Medicare, and other health insurance.

• Attend and successfully complete all required training programs and participate in on-going training and webinars, as necessary.

• Assist in the development and implementation of organizational outreach and enrollment initiatives.

• Perform additional duties, as required.

Mental Health Services

• Educate patients in mental health services available within CFH, and beyond.

• Refer patients in need of mental health services to a mental health provider at CFH and in the community.

• Search for organizations and programs based on client’s need.

Administrative Responsibilities

• Conduct training for new and current staff on health insurance verification and documentation. Training will take place in person and/or virtually, as needed.

• Collaborate in development of training materials for new and current staff on insurance documentation such as ePaces and Claim Remedi user guide and examples.

• Assist in the creation of promotional materials to distribute and post at CFH health centers to promote insurance enrollment among CFH clients.

• Assist with the onboarding and training of new Eligibility and Enrollment Specialists which include but are not limited to reviewing applications process, eCW documentation and ePaces/Claim Remedi platforms.

• Assists in the ordering and distribution of incentives for the EE team.

• Carry out other duties as assigned by Senior Care Coordinator and/or Program Manager.