Human Capital Coordinator - Learning & Talent Development

About Charles River Associates

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. Since 1965, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns.

Position Overview

The Human Capital team comprises about 25 professionals committed to attracting, developing, and retaining excellent colleagues across the firm. Our culture embraces a growth mindset: inspiring excellence and bringing expertise and innovation to the role every day. The Global Talent Management and Development team is central to CRA’s success by creating an employee-centered work experience. In this role, you will be responsible for supporting the employee life cycle particularly as it relates to onboarding, learning and development programs, performance management, as well as any employment transition activity. This position will report to a Human Capital Manager. Typical responsibilities of the Human Capital Coordinator include:

• Assist with onboarding and integration efforts of new hires globally, with a particular focus on campus/early career and intern hires
  • Operate as point-person for all incoming hires,
  • Troubleshoot schedule conflicts, collaborate across corporate departments globally,
  • Maintain content on the intranet site and onboarding platform;
• Support Learning and Professional Development activities
  • Coordinate global training program logistics (both virtual and live), including invitations and pre-work distribution, recording and editing programs, compiling attendance reports and distributing feedback surveys,
  • Oversee the tuition support program, including approving and tracking reimbursements;
• Handle day-to-day employee administrative transactions
  • Process changes in working hours,
  • Ensure employee documentation is properly recorded and maintained;
• Administer Human Capital systems
  • Update records in our HRIS platform (Workday),
  • Maintain enrolment, attendance and learning options in our Learning Management System;
• Support performance management activities
  • Schedule and attend Annual Review meetings and capture notes/follow-ups,
  • Update HRIS systems and track review outcomes and follow-ups;
• Support special projects across the Talent team (employee engagement survey, process/system automation initiatives, etc.).

Desired Qualifications

• Bachelor's or Master’s degree in a related discipline, with strong academic performance;
• Up to 3 years related work experience in a complex, fast paced and high-volume business (professional services preferred);
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), communication software (Zoom), advanced knowledge of Excel (v-lookups, pivot tables) desirable;
• Experience with employee management systems (Workday preferred) and other HR technologies (LinkedIn Learning, Enboarder preferred);
• Curious and analytic thinker with a problem-solving mindset who finds the right resources to solve the issue;
• Effective written and oral communication skills;
• Demonstrated high level ownership and detail orientation;
• Strong teamwork and collaboration capabilities;
• Excellent time management and task prioritization;
• Good judgment and ability to maintain confidentiality of sensitive information;
• Empathic and warm personality, exhibiting patience and calmness in challenging situations;
• Flexibility to work across North American and European time zones, potential evening and weekend work, and occasional overnight/international travel.

To Apply

To be considered for this position, we require the following:

• CV/Resume – please include current contact information (address, email and telephone number);
• Cover letter – please describe your interest in CRA and how this role matches your goals.

Career Growth and Benefits

• CRA’s robust skills development programs, including a commitment to offering training annually through formal and informal programs, encouraging you to thrive as an individual and team member. Training includes technical training, presentation skills, internal seminars, and career mentoring and performance coaching from an assigned senior colleague. Additional leadership and collaboration opportunities exist through internal firm development activities.
• We offer a comprehensive total rewards program including a superior benefits package, wellness programming to support physical, mental, emotional and financial well-being, and in-house immigration support for foreign nationals and international business travelers.

Work Location Flexibility

CRA creates a work environment that enables our colleagues to benefit from being together in the office to best deliver on our promise of career growth, mentorship and inclusivity. At the same time, we recognize that individuals realize a range of benefits when working from home periodically. We currently ask that individuals spend 3 to 4 days a week on average working in the office (which may include traveling to another CRA office), with specific days determined in coordination with your practice or team.

Our Commitment to Equal Employment Opportunity

Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law.