Human Resource Coordinator

Job Purpose

We are looking for an HR Coordinator to manage outsourced employees deployed to a government project. The role involves employee relations, grievances handling, timesheet verification, payroll coordination, and on-site HR support. The person will serve as the primary representative for all employee matters. The coordinator will be responsible for overseeing employee relations and day-to-day coordination for the staff in the company. The role requires strong someone with customer service/call centre industry experience as an HR coordinator. The position functions both as an HR coordinator and a project coordinator for the assigned workforce.

Requirements

Employee Relations & Support

• Act as the primary point of contact for employees assigned to the client's project.
• Manage employee queries related to pay slips, salary certificates, leave, attendance, and general concerns.
• Handle grievances, complaints, and conduct basic investigations when required.
• Ensure professional resolution of issues in coordination with the HR team.

HR & Administrative Support

• Assist employees with HR documentation and policy clarification.
• Support onboarding and offboarding activities for staff.
• Maintain employee files, contracts, visa/EID status, and HR system updates.
• Monitor leave balances and ensure proper documentation for sick leave, annual leave, and absences.
• Prepare HR-related reports (turnover, attendance, manpower status, payroll summaries).

Timesheet & Payroll Management

• Collect, verify, and validate monthly timesheets for 100–160 employees (or as assigned).
• Coordinate with Finance/Payroll departments to ensure accurate and timely salary processing.
• Track overtime, leaves, deductions, and any payroll-impacting changes.

Project Coordination

• Serve as the liaison between the employee team and companies operations/contact points.
• Coordinate shift schedules, replacements, and manpower requirements.
• Follow up on attendance, performance issues, and operational concerns.

Reporting & Documentation

• Prepare daily, weekly, and monthly reports on staffing, grievances, and project updates.
• Create presentations and maintain trackers using Excel and PowerPoint.

Candidate Requirements

Education & Experience

• 1–3 years of experience in call center, customer service, or outsourcing operations.
• 2–4 years of experience in HR coordination, employee relations, or outsourced workforce management.
• Experience managing large teams (100+ employees) preferred.
• Knowledge of UAE Labor Law and outsourced staffing operations.
• Proficient in MS Office, HRIS systems, and timesheet management tools

Technical Skills

• Excellent proficiency in MS Excel and PowerPoint (mandatory).
• Strong reporting, documentation, and data management skills.

Soft Skills

• Strong communication and interpersonal skills.
• Ability to manage a large workforce (160+ staff) with professionalism.
• Problem-solving attitude, organized, and able to work independently.
• High level of maturity, discipline, and stakeholder management capabilities.

Additional Notes

• Arabic-speaking candidates are preferred.
• Gender and driving license requirements are pending confirmation from the hiring manager.
• Interviews are expected to begin next week.