Human Resources Analyst III (Benefits)

Under the direct supervision of the Employee Benefits Division Manager, performs at an advanced level of human resources, duties as a lead member of the benefits team. Serves as a subject matter expert within assigned area, and provides operational and technical guidance to other team members. The position may serve as the primary backup to the division manager in their absence.

Key Responsibilities and Performance Standards:

• Monitors, verifies, and reconciles data and documentation with employees, departments, finance, vendors, and external agencies; implements quality control processes to eliminate errors; researches and recommends improvements to the benefits programs in human resources; prepares required reports to ensure compliance with federal and state laws. May assist with maintaining the human resources information system (HRIS) by creating or updating employee records and data tables, auditing the HRIS for accuracy, and ensuring the integrity of benefit data across integrated HRIS modules. May assist with the coordination, processing, and employee case management, including, but not limited to, FMLA, LWOP, Benefits Enrollment, Medical Leaves of Absence, and Retirement.
• Based on the needs of the benefits division, and under the direction of division manager may consult with new hires, employees, managers, supervisors, and/or retirees to explain procedures, personnel policies, and various human resources programs; maintains accurate records; may conduct open enrollments for both active and retired employees, benefit fairs, new employee orientation, or other internal or external benefit events, such as required or deemed necessary for the success of the benefits division. Processes and assists with research on employee benefits for corrective actions related to disciplinary processes and procedures; may consult with legal counsel on documents regarding insurance claims and other matters.
• Under the guidance/direction of the benefits division manager, may advise departments in areas of Human Resources, to include benefits administration in accordance with HR policies and procedures, etc.; may be required to conduct research, administer surveys, perform analysis, investigate personnel complaints regarding benefit systems, and prepare written reports with documentation for assigned Human Resources programs or areas.
• Can perform in a lead capacity for two or more critical function areas within the benefits division under the direction of the division manager. Ensures benefits division programs meet employee needs, comply with legal requirements, and are cost-effective. Assigned tasks may involve consultation with third-party vendors and coordination with community partners for health fairs, medical, dental, and prescription program benefits, as well as related supplemental benefits. Conducts or oversees presentations and training for management and employees related to benefit programs. Coordinates as assigned by the division manager, benefits communication strategy, including new-hire orientation materials, ongoing employee communications, and annual enrollment communications; assists in managing and overseeing requests for proposals (RFPs) for contracts related to services provided by the benefits division. Prepares special-event and/or seasonal communications for the benefits division.
• Researches, compiles, and/or monitors administrative, statistical, or other data related to benefits division operations; summarize the data; performs routine data analysis and prepares reports; researches department files, records, and electronic databases; assists with collecting data, formulating results, and preparing reports and correspondence related to the findings.
• Performs other duties of a similar nature or level.