Human Resources Coordinator

Location: Federal Way, WA, 98003

Summary

The Human Resources Coordinator provides high-volume administrative and operational support to the Human Resources department. This role primarily coordinates recruiting, hiring, onboarding, employee records, employment changes, and offboarding processes while ensuring a timely, professional, organized, and employee-centered experience.

The HR Coordinator will work closely with the HR Director and HR team members to support daily HR operations across Serengeti Care. This position provides administrative support for HR- and IT-related workflows, benefits, leave, workers’ compensation, and payroll processes, while maintaining appropriate confidentiality and escalating matters that require specialized review or decision-making.

Essential Duties and Responsibilities

To perform this job successfully, an individual will possess the skills, aptitudes, and abilities to perform each function proficiently. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Mission, Vision, and Values Alignment

• Maintain Serengeti Care Partners’ Mission, Vision, and Values by establishing and maintaining trusting partnerships with employees, applicants, managers, and community stakeholders.
• Provide responsive, respectful, compassionate, and solution-focused support while promoting a positive employee experience.
• Embrace the organization’s guiding principles and support a culture of accountability, collaboration, professionalism, and high-quality service.

Recruiting and Hiring Support

• Coordinate job postings, applicant tracking, candidate communications, interview scheduling, and hiring-manager follow-up.
• Review incoming applications and support initial candidate screening activities as assigned.
• Maintain accurate recruitment records, candidate status updates, and hiring documentation in the applicant tracking system and other HR platforms.
• Coordinate pre-employment requirements, including background checks, reference checks, credential verification, drug screening, and other required onboarding clearances.
• Prepare offer letters, new-hire packets, and other employment-related documents using approved templates and processes.
• Ensure candidates receive timely, professional communication throughout the recruitment and hiring process.
• Support recruitment events, job fairs, referral programs, and other talent-acquisition initiatives as needed.

Onboarding and Employee Records

• Coordinate all administrative steps of the onboarding process, ensuring new employees complete required paperwork, acknowledgments, trainings, system access requests, and compliance requirements.
• Prepare and distribute new-hire orientation materials and support scheduling and logistics for orientation sessions.
• Maintain accurate and confidential employee personnel files, electronic records, I-9 documentation, licenses, certifications, training records, and other employment documents.
• Track required renewals, expiring credentials, mandatory trainings, and compliance-related documentation; notify employees and managers of upcoming requirements.
• Enter and audit employee data in HRIS, payroll, benefits, scheduling, and other workforce systems as assigned.
• Respond to routine employee questions regarding onboarding, employment documents, policies, HR processes, and general HR resources; escalate sensitive or complex concerns appropriately.

Offboarding and Employment Changes

• Coordinate employee separations, including resignation acknowledgments, termination documentation, exit interviews, final checklist completion, and system-access notifications.
• Prepare separation-related documentation and communicate required information to payroll, benefits, IT, operations, and leadership in accordance with established procedures.
• Support administrative processing for employee status changes, transfers, promotions, compensation changes, manager changes, leaves, and work-location changes.
• Maintain accurate records of employment changes and ensure supporting documentation is complete and properly filed.
• Assist with exit-interview tracking and identification of recurring themes or trends for HR leadership review.

HR Administrative Support

• Provide administrative support to the HR Director, Amin, Trang, and other HR team members as needed.
• Assist with benefits enrollment administration, leave documentation, workers’ compensation documentation, payroll change coordination, and related employee communications under the direction of the responsible HR team member.
• Prepare standard letters, employment verifications, forms, reports, templates, meeting materials, and HR communications.
• Support HR audits, compliance reviews, file clean-up, data validation, and reporting projects.
• Maintain HR calendars, trackers, deadlines, shared inboxes, and task lists to ensure timely completion of departmental responsibilities.
• Coordinate meetings, trainings, employee communications, and HR-related events.
• Handle confidential information with sound judgment, professionalism, and strict adherence to privacy requirements.

Other Duties

Performs other duties as necessary or as assigned by leadership to support the organization’s goals.

Key Competencies

• Organizational Mastery: Demonstrates exceptional organizational skills, attention to detail, and problem-solving with an aptitude for meticulous planning and multitasking in a fast-paced environment.
• Effective Communication: Proficiently engages with individuals from diverse cultural and socio-economic backgrounds, demonstrating active listening, clear articulation, and skilled utilization of non-verbal cues. Resolves conflicts with empathy and maintains emotional composure in challenging situations, ensuring effective communication.
• Adaptability: Demonstrates the ability to swiftly adjust priorities in response to organizational needs and unexpected changes while maintaining high-quality care standards.
• Prioritization and Time Management: Demonstrates exceptional time management skills by prioritizing tasks, allocating resources, and ensuring duties and deadlines are completed on time without compromising quality or accuracy.

Qualifications

The requirements below represent the language, math, reasoning, and technical abilities required for the position.

• Language: Intermediate ability to effectively communicate with others; read, write, comprehend, and interpret documents, correspondences, and memos.
• Math: Intermediate math reasoning skills with the ability to add, subtract, multiply, and divide into all units of measure, calculate figures, and count money.
• Reasoning: High skill ability to reason with logic, solve practical problems, and manage a variety of concrete variables in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• Technical Aptitude: High skill and ability to train in various systems and office equipment. Proficient in Microsoft Office Suite (i.e., Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, SharePoint).

Working Environment and Physical Requirements

The work environment characteristic described represent those an employee may encounter while performing the essential functions of this job. Work is performed in a fast-paced office environment, with exposure to fluctuating temperatures, moderate noise levels, cleaning chemicals, airborne particles, and occasional outside fluctuating weather conditions.

• Ability to see color and have clear vision at 20 inches or less.
• Ability to regularly sit, utilize hands and fingers, reach (with arms), talk, hear, stand, lift, push, pull, perform repetitive tasks, work around moderate noise levels safely, and conscientiously carry at least 50 pounds without assistance, adhering to safety and lifting protocols.
• Ability to frequently balance, kneel, climb, stoop, and crouch.

Education/Experience

• High school diploma or equivalent required; associate’s degree, bachelor’s degree, or relevant HR coursework preferred.
• Two or more years of administrative, HR coordination, recruiting coordination, onboarding, payroll, benefits, or related office experience.
• Demonstrated experience handling confidential information with discretion and sound judgment.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills with a professional, compassionate, and service-oriented approach.
• Proficiency with Microsoft Office or Google Workspace, including Outlook/Gmail, Word/Docs, Excel/Sheets, and shared calendars.
• Ability to learn and effectively use HRIS, applicant tracking systems, payroll systems, and other workplace technology.
• Ability to work independently while collaborating effectively with employees, managers, and cross-functional teams.
• Prior experience in human resources, healthcare, home care, home health, staffing, or a multi-location organization.
• Familiarity with HRIS, applicant tracking, payroll, benefits, or timekeeping systems.
• Knowledge of general employment and personnel-record practices.
• HR certification or progress toward certification, such as aPHR, PHR, SHRM-CP, or equivalent.
• Bilingual skills are a plus.

Schedule

Hours may fluctuate depending on organizational needs. Corporate office hours are Monday-Friday. Occasional overtime (OT) may be required.

Employee Acknowledgment

Serengeti Care Partners is an Equal Opportunity Employer (EEO) and complies with ADA regulations.

This job description reflects the assignment of essential functions; it does not prescribe or restrict the potential tasks assigned and does not state or imply that these are the only duties performed. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by an authorized individual to give instructions or assignments.