HUMAN RESOURCES GENERALIST

About Us

Callen-Lorde Community Health Center is a global leader in LGBTQ+ healthcare, providing comprehensive, high-quality healthcare services in an environment free of judgment and discrimination. We are committed to improving the health and well-being of the communities we serve through compassionate care, education, advocacy, and research.

Our Mission

Callen-Lorde provides sensitive, quality healthcare and related services to LGBTQ+ communities, regardless of ability to pay. We promote health education and wellness and advocate for healthcare access because we believe healthcare is a human right.

About the Role

Callen-Lorde is seeking an experienced and resourceful Human Resources Generalist to join our Human Resources team. This position plays a key role in supporting employees and management across our healthcare locations, with a primary focus on employee relations, labor relations, benefits administration, and leave management.

The ideal candidate brings strong employee relations experience, sound judgment, and the ability to navigate complex workplace matters with professionalism, discretion, and consistency. Working closely with HR leadership, the HR Generalist provides guidance on organizational policies, collective bargaining agreements, and employment practices while supporting the effective administration and continuous improvement of HR programs and services.

This is an opportunity for an HR professional who enjoys balancing hands-on employee support with operational responsibilities in a fast-paced, mission-driven healthcare environment.

Key Responsibilities

Employee Relations & Labor Relations

• Provide guidance to employees and management on workplace concerns, performance management, disciplinary actions, organizational policies, and collective bargaining agreements.

• Conduct confidential workplace investigations, facilitate conflict resolution, and recommend appropriate actions in consultation with HR leadership.

• Support labor relations activities, including union grievances, CBA interpretation, and communication with union representatives.

• Provide responsive HR consultation and support to employees and department leaders.

Benefits, Leave Management & Accommodations

• Administer employee benefits programs, including health insurance, retirement plans, disability benefits, and other employee offerings.

• Manage employee leaves of absence, including FMLA, Paid Family Leave, disability, and other applicable leave programs.

• Coordinate employee accommodation requests and assist with complex benefits and leave-related matters.

• Partner with employees, benefits vendors, and payroll to resolve questions and concerns.

HR Operations, Compliance & Employee Lifecycle

• Support recruitment, onboarding, performance management, employee transitions, and separation processes.

• Assist with credentialing and personnel recordkeeping requirements for clinical staff.

• Support HR compliance activities, audits, regulatory requirements, and annual HR initiatives.

• Maintain and enhance HRIS processes, employee records, and administrative workflows.

• Collaborate with HR leadership on employee communications, staff training, and organizational initiatives.

• Support day-to-day HR operations, departmental projects, and staff supervision as assigned.

Work Schedule

This is a full-time, hybrid position with 1-2 required onsite days per week, typically Monday and Wednesday. The regular schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional evening hours may be required to support orientation, events, or other operational needs.

Benefits

In addition to being part of a fantastic well known team, all full-time employees are offered a comprehensive benefits package including an exceptional low cost medical plan option for you, your domestic partner and/or your family, tuition assistance, dental insurance, vision insurance, no cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

Learn more about our employee benefits https://callen-lorde.org/benefits/