Human Resources Generalist

The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary holding companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,100+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance.

From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments.

Reporting to the Senior HR Manager, the HR Generalist is responsible for supporting the administration, execution and continuous improvement of Human Resources programs, processes and employee lifecycle activities. This role provides operational and programmatic support across multiple HR disciplines, ensuring the effective delivery of services while maintaining compliance with applicable laws, regulations and company policies.

This position serves as the primary administrator for leave of absence and workplace accommodation programs and is responsible for managing related case activities, vendor coordination, compliance requirements and employee support. This role also owns the monthly Executive Welcome program, supports workforce transition activities including separations, reductions in force and unemployment claims administration, and contributes to employee engagement initiatives, compliance reviews, audits and process improvement efforts.

Additionally, this position serves as a key backup resource for critical HR Operations functions, including new hire onboarding, employee data entry and maintenance, employee terminations, HR inbox management, compliance processes and other day-to-day HR operational responsibilities. This role also assists with acquisition integrations, employee transitions, reporting and other special projects as business needs evolve.

Qualifications Include:

• Bachelor’s degree in Human Resources or related field (or equivalent combination of years of experience with High School Diploma/ GED)
• 3+ years’ progressive Human Resources experience supporting a broad range of HR functions, such as HR Operations, employee relations, onboarding, employee engagement, compliance, leave administration or employee lifecycle programs
• 1+ years’ direct experience administering leave of absence programs and workplace accommodations preferred
• Prior experience partnering with employees, managers, vendors and cross-functional business partners to deliver effective HR services and programs
• Demonstratable ability to interpret policies, exercise sound judgment and effectively communicate with employees, leaders and external partners
• Solid skills and experience in MS Word, Excel and Outlook; proficiency with UKG HRIS preferred
• Strong verbal and written communication skills with the ability to effectively interact with all levels of individuals both internal and external to the organization
• Strong organizational, project management and follow-through skills, with a proven ability to independently manage programs, processes and assignments from inception through completion
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Strong analytical skills with the ability to produce, analyze and trend applicable reporting
• Solid problem-solving and decision-making abilities coupled with sound judgment
• Strong time management skills; Effective at working under tight deadlines in a fast-paced, dynamic environment
• Ability to prioritize numerous tasks and manage shifting priorities
• High degree of professional maturity, integrity, ability to maintain confidential data and information
• Client focused with strong execution skills and results orientation
• High-level of precision with attention to detail and consistency; strong compliance orientation
• Flexible, open to change, ability to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $75,000.00 to $85,000.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.