Human Resources Generalist

POSITION SUMMARY

The Human Resources Generalist provides comprehensive, day-to-day Human Resources support to WAI’s Southaven distribution center in partnership with the Human Resources Manager and other HR and business partners. The position supports the full employee lifecycle, including recruiting, onboarding, employee relations, performance management, leave and accommodation processes, employee engagement, HR compliance, employee communications, training coordination, and workforce administration.

The HR Generalist serves as a trusted resource to employees and leaders, applies HR policies and practices consistently, maintains accurate and confidential records, identifies potential risks or process gaps, and escalates complex, sensitive, or higher-risk matters to the Human Resources Manager. The role works closely with the other HR Generalist and is expected to maintain cross-functional knowledge and provide backup coverage across core facility HR processes.

In addition to the shared HR Generalist responsibilities, this position has a primary focus on HR compliance and employee relations. The focus assignment establishes primary coordination responsibility but does not limit the employee’s responsibility to support or maintain proficiency across other HR processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Shared HR Generalist Responsibilities

· Provide day-to-day HR support to employees and managers regarding policies, procedures, employee relations, attendance, benefits, performance, leave, workplace expectations, and other employment matters.

· Partner with managers on employee relations matters, including gathering information, documenting concerns, conducting routine investigations, supporting conflict resolution, recommending appropriate follow-up, and monitoring completion of actions.

· Support managers with performance management, coaching, attendance management, corrective action, employee development, and consistent application of company policies and practices.

· Support recruiting, selection, staffing, onboarding, orientation, transfers, promotions, job changes, and employee separation activities.

· Support employee engagement, recognition, communication, retention, training, and other employee experience initiatives.

· Administer and support employee leave, accommodation, workers’ compensation, return-to-work, and related employee processes in accordance with established procedures and applicable requirements.

· Maintain accurate and timely employee information in HR systems and ensure personnel, medical, leave, and other HR records are maintained appropriately and confidentially.

· Support benefits and payroll-related processes by responding to routine employee questions, coordinating employee changes, and partnering with Payroll and Benefits as needed.

· Ensure required employment documentation, records, postings, notices, training, and HR processes are completed accurately and timely.

· Conduct routine reviews of HRIS, personnel, timekeeping, attendance, training, access, temporary-labor, and other workforce information to identify discrepancies or required follow-up.

· Support HR audits, investigations, information requests, compliance reviews, and corrective actions under the direction of the Human Resources Manager.

· Develop and deliver employee communications, manager guidance, training materials, checklists, job aids, and other HR resources.

· Monitor workforce and HR trends, identify recurring issues, and recommend practical actions to improve employee experience, compliance, service, and operational effectiveness.

· Partner with Operations, Safety, Payroll and Benefits, Security, IT, Finance, staffing agencies, and other internal and external partners to resolve employee and workforce-related matters.

· Maintain current knowledge of shared HR processes, systems, trackers, deadlines, and open items to ensure continuity during absences, workload peaks, or changing business priorities.

· Coordinate daily priorities, employee needs, open cases, staffing requirements, deadlines, and handoffs with the Human Resources Manager and the other

· HR Generalist.

· Provide backup coverage across core facility HR processes and maintain sufficient cross-training to support business continuity.

· Identify opportunities to improve HR workflows, documentation, systems, controls, service levels, and employee experience through process improvement, automation, technology, and responsible use of AI-enabled tools.

· Protect confidential employee, medical, investigative, and business information and exercise sound judgment regarding matters requiring escalation.

· Perform other job-related duties consistent with the role’s general scope and level.

Primary Focus: Compliance & Employee Relations

· Serve as the primary coordinator for facility HR compliance activities, including compliance calendars, required reviews, documentation, postings, training, record retention, audits, and corrective-action follow-up.

· Provide deeper support for employee relations matters, including investigations, documentation, policy interpretation, corrective-action processes, trend identification, and appropriate escalation of sensitive or higher-risk issues.

· Coordinate leave, workplace accommodation, workers’ compensation, work restrictions, transitional-duty, return-to-work, and related case-management processes in partnership with the Human Resources Manager and applicable internal or external partners.

· Coordinate workforce-related Foreign-Trade Zone requirements, including applicable access, status changes, credential deactivation, training, documentation, reconciliations, and record-retention activities.