Human Resources Manager and Client Coordinator
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Description
About Us
We are a growing, compassionate home care agency dedicated to providing high-quality care and support to our clients and the community. As we expand our reach, we are seeking an organized, proactive, and fully bilingual professional to bridge the gap between our caregivers, our clients, and our administrative operations. If you thrive in a fast-paced healthcare environment and love making a difference, we want you on our team.
Position Summary
The Bilingual Human Resources Manager & Client Coordinator plays a vital role in balancing human resources workflows, caregiver compliance, and client service satisfaction. This role requires a detail-oriented multitasker who can maintain absolute confidentiality while managing employee onboarding, scheduling coordination, and hands-on quality assurance—both in the office and during occasional field visits.
The Human Resources Manager is responsible for overseeing all HR functions for our home Care operations, including recruitment, onboarding, employee relations, compliance, performance management, and HR policy administration. This role plays a critical part in ensuring compliance with Indiana labor laws and home health regulatory requirements.
Key Responsibilities
Recruitment & Onboarding
Oversee full-cycle recruitment for clinical and non-clinical staff (Caregivers, Aides, Cna , RNs, LVNs, HHAs, administrative staff)
Oversee full-cycle recruitment for clinical and non-clinical staff (Caregivers, Aides, Cna , RNs, LVNs, HHAs, administrative staff)
- Coordinate background checks, license verification, health screenings, and onboarding documentation
- Ensure timely and compliant orientation and training processes
- Compliance & Employee Relations
- Ensure compliance with Indiana labor laws (wage & hour, leave laws, FEHA, CFRA, etc.)
- Maintain personnel files in compliance with state and federal regulations
- Handle employee relations issues, investigations, disciplinary actions, and terminations
- Support management with performance improvement plans and corrective actions
HR Administration
Develop, implement, and update HR policies and employee handbook
Develop, implement, and update HR policies and employee handbook
- Administer benefits, leaves of absence, and workers’ compensation claims
- Oversee timekeeping, payroll coordination, and HRIS accuracy
- Track and report HR metrics (turnover, hiring, compliance audits)
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Streamline Onboarding: Support caregiver recruitment, coordinate employee documentation, and guide new hires through onboarding.
Track Credentials: Maintain and audit digital employee records, tracking required credentials including CareAcademy training, CPR certifications, hha, and TB testing.
Drive Compliance: Follow up on expiring certifications and communicate compliance updates directly to caregivers.
Bilingual Support: Serve as the primary point of contact and translator for Spanish-speaking employees.
Office Administration
- Manage Communications: Answer incoming phone calls, route correspondence, and manage the team calendar.
- Data Integrity: Enter accurate information into database registries and maintain physical and digital filing systems.
- Executive Support: Prepare specialized spreadsheets, reports, and administrative projects for agency leaders.
🤝 Client Coordination & Care Support
- Facilitate Communication: Manage professional outreach across clients, caregivers, and our internal leadership team.
- Quality Check-Ins: Conduct routine client satisfaction follow-ups and log feedback to optimize service.
- Review Care Plans: Ensure service expectations align between clients and caregivers by verifying care plans.
- Escalate Concerns: Proactively identify and report client or service issues directly to agency leadership.
🚘 Field Support & Quality Assurance
- Conduct Home Visits: Accompany the HR Coordinator on field visits to check in on clients and caregivers.
- Observe Performance: Monitor service delivery to ensure caregivers adhere to authorizations and agency care standards.
- Gather Documentation: Collect missing compliance forms, update client signatures, and complete field audits.
Qualifications Required
- Bachelor’s degree in Human Resources, Business Administration, or related field
- Minimum 3–5 years of HR experience, preferably in home health or healthcare
- Strong knowledge of Indiana employment laws and regulations
- Experience supporting clinical healthcare staff
- Excellent communication, organizational, and problem-solving skills Preferred
- HR certification (PHR, SPHR, SHRM-CP/SHRM-SCP)
- Experience with home health regulations and accrediting bodies (ACHC, CHAP, Joint Commission)
- Bilingual (English/Spanish)
Compensation & Benefits
What We Offer
What We Offer
- Competitive Pay: $20.00 per hour.
- Work Culture: A stable, collaborative, and deeply supportive work environment.
- Career Growth: Clear opportunities for professional advancement within a rapidly expanding healthcare agency.
- Purpose-Driven Work: A role where your daily actions directly improve the lives of local seniors, families, and caregivers.
Benefits include: medical, dental, vision, PTO, Sick Time off, 401(k), and professional development opportunities after 6 months with the Company.