Human Resources Officer - DRC

The Human Resources Officer (HRO) is responsible for providing coaching and guidance on HR related business matters including employee relations, workforce planning, recruitment, HR policy and procedure interpretation and employment law practices, in line with m2m policies, labour laws and international accepted HR best practices.

The position will be based in Kinshasa.

Key Performance Areas

HR Compliance, Support and People Management

• Ensure HR policies and guidelines are kept up to date and aligned to the relevant legislation and m2m's best practices as well as employee awareness of these
• Provide support and coach line managers to ensure compliance with employment practices at m2m.
• Maintain and update employment contracts and files (manually and electronically) to ensure that they are compliant with m2m standards and applicable laws.
• Manage disciplinary processes in a timely manner to limit risk to the business.
• Work closely with line managers and employees to resolve simple employee relations issues, improve work relationships and increase productivity and retention
• In collaboration with line managers, coordinate the development of annual leave plans, monitor and manage staff leave and ensure m2m electronic leave management system is accurate and up to date with site staff leave
• Communicate and support development of mechanisms that facilitate adoption of m2m culture and values by employees
• Periodically compile HR status reports to guide decision making and action.
• Support implementation of HR GSH work plans and actively participate as HR representative on the Global HR Team.

Talent Acquisition and Offboarding

• Implement and manage the project recruitment process in a timely and strategic manner.
• Support and guide Line Managers to create job descriptions and ensure that all jobs are evaluated as per the m2m job evaluation framework
• Participate in the Job Evaluation Committee meetings, if required, to ensure accurate application of policies and procedures and foster learning.
• Implement and manage the programme induction process for new staff from orientation till end of probation, in line with the m2m on-boarding framework
• In collaboration with line managers, follow up and ensure timely employee exit processes in compliance with applicable labour laws and m2m policies

Remuneration and Benefits

• In close partnership with the Remuneration Specialist coach line managers on the m2m Remuneration Policy.
• Implement and manage programme benefits aligned with the contractual terms and conditions once approved and signed off by the Senior Programme Manager and HR GSH.

Talent Development and Performance Management

• In close partnership with the HRBP and Line Managers, support the implementation of the m2m learning and development framework
• In close partnership with the HRBP monitor and implement the performance management process in line with the given timelines.
• Periodically prepare and provide performance management reports for management decision making
• Provide technical support and facilitate performance consequence management
• Support implementation of change management processes within the project, as maybe required.

Wellness Coordination

• In close partnership with the HRBP develop and implement the project wellness plan as aligned to the organisational wellness framework.
• In close partnership with the HRBP support and manage the relationship with the wellness service providers and stakeholders.
• Implement initiatives to monitor staff wellbeing and liaise with relevant stakeholders to ensure staff concerns are addressed

HR Systems, Workflows and Processing

• Utilise all HR systems (HR Premier, ESS, Silver Soft) to ensure data integrity is maintained on all employee files and administrative documents.
• In collaboration with the HR Benefits and Systems Specialist, and respective HO staff, ensure HR system related queries are timely resolved.
• Implement accurate and compliant monthly employee information, changes/updates for payroll on the relevant system in a timely and accurate manner.
• Implement and manage monthly employee information changes/updates for payroll on time and in an accurate and compliant manner.
• Train and support staff in use of the HR systems and ensure HR systems are actively operational

Qualifications, Experience and Competencies

• 3-year Diploma in HR Management or a Bachelor's Degree is advantageous preferably in Human Resources Management or a related field.
• 3 - 4 years relevant experience as a Human Resources Generalist implementing the employee life cycle i.e., Recruitment, Performance Management processes and methodologies, employee relations, talent management and development, employee engagement, salary and benefits administration, HR operations and HR Information Systems
• Preferably 2 years' experience in an NGO environment.
• Proficient in MS Office

Competencies:

• Understanding of labour laws and disciplinary procedures
• Substantial business acumen with clear, comprehensive understanding of the link between talent and other Human Resource initiatives and organizational strategy.
• Excellent communication and interpersonal skills
• Influencing skills and interfacing with all members of the business
• Excellent organizational and time-management abilities
• Well-developed presentation, facilitation and decision-making skills
• Ability to diagnose problems and identify and drive appropriate solutions
• Sound level of emotional intelligence for self and others
• Self-starter, able to accomplish much with minimal Supervision
• A positive outlook amidst high pressure and complex situations
• Customer service orientation
• Dynamism and creativity
• Strong ethics and reliability
• Fluency in both written and spoken English, fluency in French and local languages
• Valid driver's licence
• Passion for the m2m vision and lives out the m2m values

Reporting & Team Structure

• Reports to: Senior Programme Manager
• Collaborates with: Works directly with Senior Programme Manager ,HR Global Support Hub

Working Conditions

• Employment Type: Full Time
• Location: DRC, Kinshasa

Compensation and Benefits

• Competitive salary and performance-based incentives
• Comprehensive benefits (health, retirement, leave)
• Opportunities for growth, leadership, and professional development