HUMAN RESOURCES OFFICER

HUMAN RESOURCES OFFICER

Industry: Healthcare | HR Outsourcing
Location: Utako, Abuja, FCT
Employment Type: Full-Time
Work Mode: On-site
Reports To: HR Manager
Salary: ₦180,000 – ₦200,000 Monthly
Experience Required: 2–4 Years

Job Summary

We are seeking a proactive, organised, and detail-oriented Human Resources Officer to support HR operations within a healthcare and HR outsourcing environment. The successful candidate will be responsible for coordinating day-to-day HR activities, maintaining employee records, supporting recruitment and onboarding, managing employee relations, monitoring attendance, and ensuring compliance with applicable labour laws and organisational policies.

The ideal candidate must demonstrate sound knowledge of HR administration, excellent interpersonal and communication skills, discretion in handling confidential information, and the ability to manage multiple priorities in a fast-paced, service-driven environment.

Key Responsibilities

A. HR Administration and Employee Records

• Maintain accurate, up-to-date, and confidential employee records, both physical and electronic.
• Prepare employment letters, contracts, confirmation letters, promotion letters, disciplinary notices, and other HR documentation.
• Maintain staff databases, personnel files, leave records, attendance registers, and other HR documentation.
• Track probation periods, contract renewals, staff confirmations, promotions, transfers, and exit processes.
• Prepare routine HR reports, employee schedules, and workforce documentation for management review.

B. Recruitment and Onboarding

• Support recruitment activities, including job postings, CV screening, interview scheduling, candidate communication, and reference checks.
• Coordinate pre-employment documentation, background checks, and verification of candidate credentials where required.
• Facilitate employee onboarding, orientation, documentation, and integration into the organisation.
• Ensure new employees understand their job responsibilities, workplace policies, reporting lines, and performance expectations.
• Maintain recruitment trackers and follow up on outstanding vacancies and recruitment deliverables.

C. Employee Relations and Engagement

• Serve as a point of contact for routine employee enquiries, workplace concerns, and HR-related requests.
• Support the resolution of employee grievances and workplace disputes in consultation with the HR Manager.
• Assist in the implementation of disciplinary procedures, investigations, and performance improvement processes.
• Promote positive employee relations, professional conduct, teamwork, and adherence to organisational values.
• Support employee engagement initiatives, welfare activities, and internal communication.

D. Attendance, Leave and Performance Management

• Monitor staff attendance, punctuality, absenteeism, shift schedules, and leave utilisation.
• Maintain accurate leave records and coordinate leave requests in line with organisational policies.
• Support performance appraisal exercises, probation reviews, and performance management documentation.
• Track employee objectives, appraisal deadlines, and outstanding performance reviews.
• Escalate attendance irregularities, recurring performance concerns, and policy breaches to the HR Manager.

E. Payroll and Benefits Administration

• Collate and verify employee information required for monthly payroll processing.
• Liaise with the Finance or Payroll team to resolve salary discrepancies, attendance adjustments, and payroll documentation issues.
• Maintain records relating to employee salaries, allowances, deductions, pensions, health insurance, and other applicable benefits.
• Support the administration of pension contributions, PAYE, and other statutory employment obligations in coordination with the relevant teams.
• Ensure timely submission of payroll inputs and maintain the confidentiality of employee compensation information.

F. Healthcare and Outsourcing HR Operations

• Support HR service delivery for employees deployed to client locations, including healthcare facilities and other outsourced work environments.
• Maintain accurate records of deployed personnel, duty rosters, shift schedules, attendance, and contract status.
• Liaise with client representatives and site supervisors on staff deployment, attendance, replacement requests, and routine employee matters.
• Monitor compliance with client-specific workplace policies, documentation requirements, and service delivery standards.
• Support the coordination of staff replacements, redeployments, contract extensions, and employee exits where necessary.
• Escalate workplace incidents, staffing gaps, employee complaints, and service delivery concerns to the HR Manager.
• Maintain appropriate records for outsourced personnel while protecting employee and client confidentiality.

G. HR Compliance and Policy Implementation

• Support compliance with applicable Nigerian labour and employment legislation, including relevant provisions of the Labour Act and other applicable regulations.
• Assist in implementing HR policies, standard operating procedures, employee handbooks, and workplace guidelines.
• Ensure employee documentation and HR processes meet internal control and regulatory requirements.
• Support the maintenance of records relating to workplace incidents, disciplinary matters, grievances, and statutory documentation.
• Handle employee information in accordance with applicable data protection requirements and company confidentiality standards.

H. Training, Reporting and General HR Support

• Identify training and development needs and assist in coordinating employee training programmes.
• Prepare periodic HR reports covering headcount, recruitment, attrition, attendance, leave, and other relevant workforce metrics.
• Support employee welfare initiatives, health and safety awareness, and workplace wellbeing activities.
• Assist with exit interviews, clearance procedures, return of company property, and exit documentation.
• Perform other reasonable HR-related duties assigned by the HR Manager.

Qualifications and Requirements

• A Bachelor's degree or HND in Human Resource Management, Industrial Relations, Business Administration, Management, or a related discipline.
• A minimum of 2–4 years of relevant HR experience, preferably within healthcare, HR outsourcing, staffing, consulting, or a service-oriented organisation.
• Good working knowledge of recruitment, onboarding, employee relations, HR administration, and performance management.
• Familiarity with Nigerian labour and employment regulations and basic statutory employment obligations.
• Experience maintaining employee records, preparing HR documentation, and coordinating HR processes.
• Working knowledge of Microsoft Office applications, particularly Excel, Word, and Outlook.
• Familiarity with HR information systems, payroll tools, or employee management software is an advantage.
• Strong written and verbal communication skills.
• Excellent organisational, administrative, analytical, and problem-solving abilities.
• High levels of integrity, discretion, confidentiality, and attention to detail.
• Ability to manage competing priorities, meet deadlines, and work effectively with employees, management, and client representatives.

Professional certification: Membership or certification with CIPM Nigeria or another recognised HR professional body will be an added advantage.

Ideal Candidate Profile

The ideal candidate is a hands-on HR professional who combines strong administrative discipline with practical employee management skills. They should be comfortable working in a structured, fast-paced environment where timely documentation, employee responsiveness, compliance, and operational efficiency are essential.

The successful candidate should demonstrate:

• Strong execution skills: Able to manage daily HR activities with minimal supervision.
• Service orientation: Responsive to employees, managers, and client representatives.
• Confidentiality and integrity: Trusted to handle sensitive personnel and payroll information.
• Attention to detail: Accurate in documentation, record-keeping, reporting, and compliance monitoring.
• Problem-solving ability: Capable of identifying HR issues and escalating them appropriately.
• Adaptability: Comfortable supporting both internal employees and outsourced personnel across different work environments.
• Professional maturity: Able to communicate effectively, maintain composure, and handle workplace concerns objectively.

Key Performance Indicators (KPIs)

Performance will be assessed against relevant indicators, including:

• Accuracy and completeness of employee records and HR documentation.
• Timeliness of recruitment coordination and onboarding activities.
• Timely submission of payroll inputs and employee attendance records.
• Compliance with HR policies, employment documentation, and statutory requirements.
• Effective monitoring of staff attendance, leave, probation, and contract renewals.
• Responsiveness to employee and client HR requests.
• Timely resolution or escalation of employee relations issues.
• Quality and timely submission of HR reports.
• Effective coordination of outsourced staff deployment and workforce administration.

How to Apply

Interested and qualified candidates should send their updated CV to hiring@mysigma.io with the subject line:

Application for Human Resources Officer – Abuja

Only candidates who meet the stated requirements will be considered for shortlisting.

Application Deadline: To be communicated.