Human Resources Partner

Human Resources Partner

Salary: $75,000–$80,000 annually

Job Summary

Provides administrative and operational support for a broad range of human resources programs, with primary responsibility for benefits administration, leave management, employee records, payroll-interfaced activities, compliance documentation, and employee support services. Serves as a key point of contact for employees and external vendors regarding retirement plans, leave programs, reimbursement programs, garnishments, employment verification requests, personnel action processing and HR systems administration. Ensures accurate recordkeeping, timely employee communications, and compliance with organizational policies and applicable regulations.

Supports day-do-day operations by monitoring HR service requests, managing data updates across HR systems, coordinating employee transactions, and maintaining HR documentation and reporting. Collaborates with internal departments, payroll, benefit providers, HR team members and third-party vendors to ensure efficient delivery of HR services and a positive employee experience.

Provides recruiting support through interview coordination and participation in candidate interviews, assisting hiring managers with selection process and helping ensure a positive candidate experience.

Essential Duties and Responsibilities

HR Operations and Employee Support

• Serve as primary administrator for HR service requests received through shared HR mailboxes and Freshworks ticketing system.

• Serve as primary point of contact for FreshWorks ticketing system, reviewing incoming requests, monitoring ticket activity, directly responding to tickets and/or bringing unattended tickets to the attention of the appropriate HR team member for follow-up and resolution.

• Provide timely responses to employee inquiries regarding HR programs, policies, benefits, and employment documentation.

• Perform quality assurance reviews to ensure accuracy and compliance of HR transactions and records.

• Maintain HR documentation and employee records in accordance with organizational standards and regulatory requirements.

• Administer HR SharePoint content and perform monthly employee roster reporting and uploads.

• Participate in candidate interviews and support recruiting activities as needed.

Personnel Actions and Employment Documentation

• Serve as the primary point of contact for Personnel Action Notices (PANs)/Requests received in FreshWorks, ensuring requests are either resolved directly or routed/assigned to another HR team member for completion. This includes:

  • Offer letters

  • Transfer letters

  • Reclassification notices

  • Schedule and hour change notifications

  • Compensation change communications

  • Any other employment status change documentation

• Create personnel action letters and related employment documentation as assigned or needed to support team operations.

• Facilitate communication regarding personnel action requests and direct inquiries to the appropriate HR team member.

• Prepare employment verification and benefit confirmation letters.

• Complete employment verification forms for employees, and external agencies.

Benefits Administration

• Work directly with the Sr. HR Generalist to support the administration and processing of 401(k) retirement plan transactions, including:

  • Process feedback files, including deferral, loan, and address feedback files

  • Set up accounts for new hires

  • Process account terminations

  • Hardship withdrawal requests

  • Catch-up contribution administration

• Manage direct deposit enrollments and updates.

• Administer the Educational/Training Assistance Program, including tracking, approvals, and reimbursement processing.

• Administer SmartBenefits program activities, including account setup, terminations, updates, and reimbursement processing.

• Coordinate mid-year benefit elections, dependent changes, and qualifying life event transactions in coordination with benefit vendors.

Leave and Disability Administration

• Administer personal leave of absence processes and employee communications.

• Submit and track Short-Term Disability (STD) documentation and forms.

• Maintain leave-related records and system updates.

• Communicate leave requirements, documentation needs, and return-to-work processes to employees.

Payroll-Related and Compliance Support

• Coordinate garnishment administration, including medical support orders and employee communications.

• Assist with payroll-related updates, calculations, corrections, and employee notifications as necessary.

• Support complinace reporting and recordkeeping requirements.

Vendor and System Administration

• Coordinate with external vendors, including benefit providers and other internal and external partners, to ensure accurate employee data and transaction processing.

• Support Kelly Services-related benefit updates, salary changes, and eligibility transactions.

• Maintain data integrity across CP, Fidelity, KTBS and other HR workforce management systems by ensuring accuracy and timely data entry, updates and reconciliation of employee records.

• Support Employee Self-Service (ESS) account administration and user access activities, including processing employee changes submitted through ESS and updating CP, Fidelity, KTBS, and other HR workforce systems.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Communications, Organizational Development, or a related field, or an equivalent combination of education and experience.

• Two or more years of professional experience in human resources, recruiting, project coordination, operations, administration, employee services, or related business functions. Experience supporting HR, recruiting, or employee-facing processes is preferred.

• Candidates possessing an HR certification, such as SHRM-CP, PHR, or other comparable HR certification and demonstrated aptitude for HR operations may be considered as a substitute for up to one (1) year of the preferred experience requirement.

• Experience managing multiple priorities, deadlines, and stakeholder requests in a fast-paced environment.

• Demonstrated ability to maintain confidential and sensitive information with professionalism and discretion.

• Strong organizational skills with exceptional attention to detail and accuracy.

• Excellent written, verbal, and interpersonal communication skills.

• Proficiency with Microsoft Office applications, data management systems, ticketing platforms, or similar business systems.

• Ability to learn HR processes, employment documentation requirements, and benefits administration practices.

• Knowledge of applicable employment laws and HR compliance requirements.

• Experience conducting interviews, supporting hiring processes, and/or partnering with recruiters and hiring managers.

About ZAI

Zimmerman Associates, Inc. (ZAI) is an Equal Opportunity Employer. In compliance with federal and state equal opportunity laws, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other legally protected status.

Apply today to become part of the Zimmerman Associates team!