Human Resources Specialist

Overview

The Human Resources Specialist contributes to the accomplishment of Human Resources practices and objectives that provide an employee-oriented, high-performance culture that emphasizes quality, productivity, standards, goal attainment, and the development of a superior workforce. The incumbent is responsible for performing HR-related duties on a professional level and works closely with the HR team in supporting designated sites. This position carries out responsibilities in the following functional areas: employee relations, performance management, training, policy implementation, and employment law compliance.

Responsibilities

• Policy and procedures development, support, and assurance of proper administration and compliance.
• Assist in the organization and orientation of new support staff on the code of conduct and disciplinary hearing process.
• Work with the program/department leads with respect to disciplinary actions required, including preparation of documents, investigation of any offense, scheduling hearings, chairing hearings, and delivering outcomes.
• Ensure that all employees are aware of the company policies and procedures.
• Consistent audit/review of disciplinary cases handled to ensure proper process/format is being followed. This also includes a review of verdict letters.
• Ensure adherence to all IBEX policies and procedures as well as ensure that safety procedures are followed to safeguard the well-being of the entire workforce.
• Manage Leaves of Absence, working in conjunction with department management.
• Handle employee relations concerns, counseling, and interviewing as needed.
• Maintain compliance with the Labor Ministry concerning employment.
• Prepare reports in Excel with data from BPO, PBI, or any other internal system.
• Perform other related duties as required and assigned.

Qualifications

• Bachelor's Degree in HR or its equivalent
• At least 2 years of working experience in HR
• Must be proficient in Microsoft Suit (Excel, Word and PowerPoint)
• Exposure in handling Labor Relations for a BPO or Call Center company is a plus
• Strong exposure in creating and processing of employee cases, notices and internal labor processes
• Strong advocacy and conflict resolution skills.
• Excellent interpersonal, written, and oral communication skills
• Sound comprehension skills
• Ability to maintain the highest level of confidentiality.
• Ability to complete work with a high level of accuracy and attention to detail.
• Ability to define problems, collect data, establish facts, and draw valid conclusions, to prioritize and work in a multi-tasked environment