Human Resources Specialist (User Support)
As a Human Resources Specialist (User Support) at the GS-0201-12/13, you will be part of HRS Federal Staffing Center Office of Personnel Management. If selected, you will support customer agencies in implementing and using automated HR systems by advising customers, identifying business and system requirements, supporting system enhancements, delivering training, resolving user issues, and recommending improvements to HR processes and services
Advise customer agencies on automated HR system capabilities, business processes, implementation activities, and system requirements. Gather and document customer business needs and system requirements to support enhancements, testing, automation, and implementation activities. Develop and deliver system training, demonstrations, user guides, job aids, communications, and other resources for customers and system users. Support change management activities by coordinating implementation efforts, communicating system changes, and incorporating customer feedback. Resolve functional and technical user issues and coordinate with technical staff to address system problems requiring additional support. Analyze Help Desk activity, system data, and customer feedback to identify trends and recommend process, training, or system improvements. Maintain customer relationships through project meetings, technical guidance, status updates, and coordination with HR, IT, and other stakeholders.
Must be a U.S. Citizen or National Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Candidates will not be hired based on their race, sex, color, religion, or national origin Complete the initial online assessment and USAHire Assessment You will be required to report to an OPM assigned office This position is not eligible for inclusion in a bargaining unit