(混合辦公)Procurement System Support Coordinator

Key Responsibility

1. Stakeholder and SPOC Coordination: Serve as the primary liaison among Procurement Key Users, internal IT teams, Zycus / Procol contacts, and other relevant stakeholders. Maintain clear ownership, status visibility, and follow-up on open items.

2. User, Role, and Access Administration: Manage or coordinate user account creation, changes, deactivation, roles, and access permissions in accordance with approved processes and available system access.

3. Application Support and Ticket Management: Provide day-to-day functional support; log, classify, track, and follow up on incidents, service requests, and issues through closure. Escalate unresolved technical issues to the relevant vendor or technical team.

4. Requirement and Key User Feedback Management: Collect and consolidate questions, pain points, enhancement requests, and feedback from Key Users. Clarify business needs and translate them into structured functional requirements or vendor-ready requests.

5. Vendor, TMS, and TAM Coordination: Provide Technical Management Support (TMS) and Technical Account Management (TAM) coordination, including commitment tracking, issue follow-up, project progress monitoring, risk visibility, and deliverable tracking.

6. Change, Testing, and Release Coordination: Support requirement validation, impact clarification, UAT planning and coordination, result tracking, user communication, deployment follow-up, and confirmation of post-change outcomes.

7. Usage Analytics and Management Reporting: Prepare or coordinate regular system usage, ticket, issue, project progress, risk, and key activity reports for management review. Follow up on anomalies, low adoption, and overdue actions where applicable.

8. Configuration and Enhancement Coordination: Perform authorized functional configuration where appropriate, or coordinate with the vendor / technical team for workflow, form, report, configuration, and integration-related changes. Validate outcomes with relevant business users.

9. Documentation and Knowledge Management: Maintain user guidance, issue logs, requirement records, status trackers, decisions, test evidence, release notes, and operational documentation.

10. Regional User Support: Support Taiwan as the primary scope while coordinating with users and stakeholders across the wider regional footprint, including China, Singapore, Malaysia, Vietnam, India, and other in-scope countries.

Key Skills

• 1~2 years of relevant experience in enterprise application, procurement system, ERP, or SaaS platform administration / support.
• Ideally Bachelor’s degree in Information Management (or majored modules within Information and Communication, Industrial and Information Management or computer science, etc.).
• Hands-on experience in user, role, and permission administration. · Application support experience covering tickets, issues, escalation, progress tracking, and closure.
• Ability to collect Key User feedback, clarify business requirements, and convert requirements into structured requests for vendors or technical teams.
• Experience coordinating software vendors and tracking commitments, progress, risks, and deliverables.
• Experience supporting UAT, change communication, deployment follow-up, and operational documentation.
• Ability to prepare usage, issue, and management status reports.
• Strong stakeholder management, problem-solving, communication, documentation, and task tracking skills.
• Professional English communication for regional and vendor coordination.