HVAC and Hydronics Technical Support Specialist

Robertson Heating Supply Co. has an immediate opening in our Engineering Department for a Technical Support Specialist.

This position will be based out of our Western PA office in Pittsburgh, PA - or can be based out of the surrounding areas.

Seeking qualified individual to perform and assist with the following responsibilities:

· HVAC technical troubleshooting

· Hydronic troubleshooting

· Pump sizing

· Radiant floor heat design and layout

· Heat loss/Heat gain load calculations

· Training- classes/seminars for installers and field technicians on installation procedures and troubleshooting techniques. (requires some travel to other branches/territories)

· Administrative work such as phone and email correspondence, setting up products, pricing, and quotations.

· Work with dealers concerning quality issues, packaging issues, freight damages, etc. Report and follow up with the manufacturer and respond back to the dealer as needed.

· Work with our branches and Salesmen

· Warranty Assistance- assist and help process claims for unusual claims or circumstances, as well as review denied claims and help obtain the information needed to get the claim approved.

· Some Brands we deal with are Rheem, Ruud HVAC, Weil-McLain and Tempstar/ICP.