HVAC Commercial Service Coordinator
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
Carrier is looking to hire a service coordinator for their Brewster, NY office. This position is for a scheduling and dispatch technician in aftermarket and service who is under minimal supervision. You will be an integral part of the team, working with Managers and technicians on their jobs and tasks daily in the office.
Key Responsibilities
- Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
- Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
- Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
- Proactively distribute work orders for jobs daily
- Adhere to scheduling guidelines and work order priority to manage schedule
- Assist with the management and recording of non-productive technician time
Basic Qualifications
- HS Diploma or GED
- 2+ years of service scheduling experience
- 1+ year of experience with Microsoft Office Suite
Preferred Qualifications
Other qualifications you may have that would be beneficial in this role include:
- Bachelor’s Degree
- 2+ years of experience in HVAC service industry or similar service industry
- 1+ years of experience of office experience
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