HVAC Controls Field Service Manager
Posted Updated
Responsibilities:
- Performs on-site services for new and existing clients, which may include equipment servicing and equipment upgrades.
- Troubleshoots technical problems and issues and recommends actions to company or customer representatives. Assesses product needs in accordance with customer specifications.
- Acts as the expert in product knowledge/subject matter expert and performs diagnostic procedures.
- Interprets test information to resolve design/system-related problems and ensure continuous improvement.
- Communicates technical information to technical/non-technical stakeholders that may include senior management and meets customers daily or as required to ensure high levels of customer satisfaction.
- Keeps customer informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.
Required Qualifications
- Highschool Diploma or GED
- 4+ years HVAC industry experience with at least
- 4+ years’ project management experience required
- Must be willing to travel
Preferred Experience:
- PMP Certification (preferred)
- Bachelors Degree in Engineering or Busniess Administration
- Strong teamwork and leadership abilities.
- Demonstrated ability to work independently or as part of an integrated project team.
- Demonstrated ability to multi-task with strong organizational skills and prioritize both daily issues and long-term projects.
- Demonstrated ability to act strategically and tactically to support successful project completion.
- Strong customer focus.
- Strong interpersonal skills and ability to lead teams.
- Strong written and verbal skills.
- Strong computer skills, including skill in Microsoft Office applications and the ability to learn new software.
- Strong organizational, planning, analytical and problem-solving skills.
- Expresses ideas effectively to establish oneself as a credible and impactful leader.
- Adjusts personally to high pressure, rapidly changing business conditions and uncertain business environments.
- Drives obligations to closure with precision to benefit the organization and every constituent.
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