HVAC Selling/Service Technician

The Role

Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions.

Responsibilities

• Complete all general HVAC in-home, service calls.
• Establish customer rapport to help clients find the right products and services for their needs and wants.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Understand your service criteria and hold yourself accountable for exceeding goals.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Work along side customer service and dispatch to ensure overall success of the business.
• Maintain a clean, organized job site and well inventoried truck.
• Participate actively in all training exercises, morning meetings, trade shows and retreats.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
• Selling HVAC equipment
• Load Calculations
• Duct work and Airflow