HVAC Service Coordinator / Dispatcher

Join a Growing Team Where Organization, Customer Service, and Teamwork Make a Difference

Centryx Mechanical Solutions is seeking a HVAC Service Coordinator / Dispatcher to join our growing Service Department. This important role serves as the communication hub between customers, field technicians, and internal team members, helping ensure service requests are handled efficiently, technicians are scheduled effectively, and customers receive exceptional service.

If you are highly organized, thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering outstanding customer service, we invite you to explore this opportunity with us.

About Centryx Mechanical Solutions

Centryx Mechanical Solutions brings together the experience, expertise, and resources of Commercial Express HVAC, CBW Mechanical, and Tolin MidAtlantic. By combining the strengths of three established organizations, we are building a stronger, more capable company with expanded resources to serve our customers and greater opportunities for our employees.

We are committed to delivering high-quality commercial HVAC and mechanical services, building lasting customer relationships, and creating an environment where employees can develop their skills, grow professionally, and build long-term careers. Our culture emphasizes teamwork, integrity, accountability, and a shared commitment to excellence.

Position Summary

As an HVAC Service Coordinator / Dispatcher, you will play a key role in the daily operations of our Service Department. You will coordinate incoming service requests, schedule and dispatch technicians, monitor work order progress, and maintain clear communication with customers and internal team members.

The ideal candidate is proactive, detail-oriented, and comfortable managing competing priorities while maintaining a professional, customer-focused approach. Your ability to anticipate needs, communicate effectively, and keep service operations organized will contribute directly to customer satisfaction and team success.

Key Responsibilities

• Dispatch and prioritize service calls to HVAC technicians
• Communicate clearly and professionally with customers regarding appointments, scheduling, and updates
• Create accurate work orders and track job progress from start to finish
• Support technicians in the field and proactively resolve scheduling or service issues
• Maintain organized service records and ensure smooth daily operations