HVAC Service Dispatcher

What You'll Be Responsible For

Coordinate and manage daily service schedules for a team of HVAC technicians.
Dispatch technicians based on location, skill set, availability, and customer needs.
Monitor job progress and adjust schedules throughout the day as priorities change.
Communicate appointment confirmations, updates, and delays to customers and field technicians.
Handle incoming service requests and assist customers with scheduling questions.
Identify and prioritize emergency calls to ensure timely service.
Maintain accurate customer records, equipment information, and work orders in the service management system.
Work closely with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps

What We're Looking For

At least 2 years of experience in dispatching, scheduling, or a customer-facing service coordination role
HVAC, plumbing, electrical, restoration, or related home-services industry experience preferred
Previous experience coordinating schedules for 8–15 field technicians is a plus
Familiarity with FieldEdge or comparable field service management software strongly preferred
Strong organizational skills and the ability to manage multiple priorities simultaneously
Clear, professional communication skills, both written and verbal
Comfortable navigating computer systems, scheduling platforms, and service software
Ability to think on your feet, solve problems, and remain composed in a fast-paced environment
Strong attention to detail and follow-through
Dependable, professional, and willing to work collaboratively with the entire team