HVAC Service Manager

HVAC Service Manager

Position Summary

A growing HVAC services company is seeking an experienced Service Manager to lead HVAC service operations, supervise technicians, and ensure safe, high-quality service delivery. This role oversees scheduling, customer satisfaction, technician performance, and operational efficiency across the Miami metro area

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Key Responsibilities

• Lead and mentor a team of HVAC service technicians

• Manage dispatching, scheduling, and daily service operations

• Ensure compliance with HVAC codes, OSHA safety standards, and EPA regulations

• Provide technical troubleshooting support on complex HVAC systems

• Maintain strong customer relationships and service quality standards

• Oversee inventory, service vehicles, and equipment

• Monitor department performance, labor costs, and service KPIs

• Conduct training, coaching, and performance evaluations

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Qualifications

• 4–6+ years of HVAC service experience

• 2+ years in HVAC supervision or service management

• EPA certification required

• Strong knowledge of residential and/or commercial HVAC systems

• Experience with dispatching or service management software

• Valid driver’s license and strong leadership skills