HVAC Service Operations Lead

RESPONSIBILITIES:

· Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention

· Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met

· Assist leadership in driving on time, within budget completing service jobs

· Manage all time charged to jobs including Procard transactions (billable vs non-billable)

· Manage accounts receivable and assist with the resolution of customer billing disputes

· Procure parts and materials for scheduled maintenance, repairs, and emergency service calls

· Manage warranty and startup jobs

· Complete booking of new jobs and set up of billing plans

· Review open orders daily to ensure the timely completion of jobs

· Ensure timely and accurate billing of projects, service contracts, T&M, and fixed-price jobs

· Other duties as assigned

Required Qualifications:

· A High School diploma or GED

· 6+ Months Microsoft Office Suite

· 1+ Years Customer Service

Preferred:

· Bachelor's degree in Business Management

· Billing and AR/Collections

· HVAC service industry experience

· Salesforce, and SAP

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