HVAC Service tech in Troy

Job DescriptionJob DescriptionThe HVAC Service Technician is responsible for diagnosing, repairing, and maintaining residential and light commercial heating, cooling, and ventilation systems. This role ensures high-quality workmanship, delivers exceptional customer service, and promotes the company’s values during every customer interaction.

Key Responsibilities

Service & Repair

• Diagnose and repair HVAC equipment including furnaces, air conditioners, heat pumps, mini-splits, humidifiers, and ventilation components.
• Perform routine maintenance and system tune-ups.
• Verify system performance through testing, measuring, and adjustments.
• Follow company-approved diagnostic processes and service procedures.

Customer Communication

• Clearly explain findings, recommended repairs, and options to customers in an easy-to-understand way.
• Provide accurate quotes and obtain approval before performing work.
• Maintain a professional appearance and represent the company with integrity.

Documentation & Reporting

• Complete service tickets, checklists, and job notes accurately.
• Record part usage, labor hours, and equipment details.
• Use company software for scheduling, invoicing, and reporting.

Safety & Compliance

• Adhere to all safety protocols, industry standards, and local/ codes.
• Properly handle refrigerants and maintain EPA compliance.
• Maintain clean and organized tools, service vehicle, and workspace.

Team Collaboration

• Communicate effectively with dispatchers, managers, and other technicians.
• Participate in on-call rotations as required.
• Attend training sessions to stay current with new technologies and products.

Qualifications

Required

• 2+ years of HVAC service experience (or equivalent training).
• EPA 608 Certification.
• Valid driver’s license with a clean driving record.
• Strong troubleshooting and mechanical skills.
• Ability to lift 50+ lbs and work in varying environments (attics, basements, crawlspaces).

• Experience with smart thermostats, zone systems, and advanced diagnostics.
• Strong customer service skills and professional communication.

Competencies

• Technical proficiency and mechanical aptitude
• Problem-solving and critical thinking
• Customer-focused mindset
• Time management and punctuality
• Attention to detail and accuracy
• Ability to work independently and as part of a team

Work Environment & Schedule

• Field-based position with travel between customer homes/businesses.
• Full-time role; may include evenings, weekends, or on-call rotations.
• Use of company vehicle, tools, and mobile devices.