HVAC Service Technician
Posted Updated
The Role
Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions.
Responsibilities
- Complete all general HVAC in-home, service calls.
- Establish customer rapport to help clients find the right products and services for their needs and wants.
- Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
- Educate and assist customers in choosing the best finance options and maintenance plans.
- Explain replacement opportunities for aging, inefficient or underperforming systems.
- Understand your service criteria and hold yourself accountable for exceeding goals.
- Show yourself as professional and knowledgeable to win new referrals and repeat business.
- Work along side customer service and dispatch to ensure overall success of the business.
- Maintain a clean, organized job site and well inventoried truck.
- Participate actively in all training exercises, morning meetings, trade shows and retreats.
- Train and mentor apprentices to ensure quick, accurate repairs and installations.
- Be accurate and timely with invoices, time cards, curbside feedback and option sheets.