Hybrid Call Center Representative
Shift: Monday-Friday 8AM - 4PM in office every Wednesday and other days as needed
Community Medical Services (CMS) is hiring a Call Center Representative. Under the direction of the Call Center Supervisor, the Call Center Representative is responsible for receiving inbound phone calls from clients requesting information pertaining to services offered at CMS, including but not limited to transportation requests and coordination, information regarding medication-assisted treatment, appointment scheduling, and general inquiries.
As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.
Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:
- Subsidized medical, dental, and vision insurance
- Health savings account
- Short and long-term disability insurance
- Life insurance
- Paid sick, vacation, and holiday time
- 401K retirement plan with match
- Tuition and CME reimbursement up to 100%
- Employee assistance program to support your mental health and wellness
- Ongoing professional development
Responsibilities:
- Answer all calls with a sense of urgency and effectively manages a high volume of inbound calls in a courteous and professional manner
- Able to navigate electronic medical records
- Uses established protocols to determine client eligibility for various services
- Coordinates requests with transportation providers
- Resolves client concerns and escalates elevated concerns to supervisor
- Documents interactions with clients and potential clients appropriately in electronic health records and on tracking documentation and call logs