Role Summary

Provide Level 2 operational support for Hybrid Cloud infrastructure covering Windows Server, VMware, Nutanix, AWS and Azure environments. Responsible for incident resolution, monitoring, patching, lifecycle management, automation, and operational excellence.

Technical Skills

· Windows Server 2016/2019/2022,Active Directory, DNS, DHCP, DFS, GPO, ADFS, SCCM

· VMware vSphere, ESXi, vCenter,DRS, HA, SRM

· Nutanix Prism, AHV, AOS, CVM,LCM

· AWS: EC2, VPC, IAM, ELB, EBS,S3, Route53, CloudWatch

· Azure: Virtual Machines, VNET, Storage, Key Vault, Azure AD, Azure Site Recovery

· Patch Management, Vulnerability Remediation, Disaster Recovery and Capacity Management

Automation Skills

· Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation.

· Strong scripting skills using PowerShell, Python, and/or Shell Scripting for operational automation.

· Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.

Key Responsibilities

· Manage Windows, VMware, Nutanix, AWS and Azure environments.

· Perform incident, problem, change and service request management.

· Execute patching, vulnerability remediation and compliance activities.

· Participate in disaster recovery planning, testing and execution.

· Maintain SOPs, runbooks, CMDB and operational documentation.

· Coordinate with OEM vendors and cloud providers for issue resolution.

24x7 Support Coverage

Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity.

Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.

Experience

L2: 5-8 Years