(Hybrid) Facilities Operations Systems Specialist - Administrative Support Services

The department of Facilities Operations at West Virginia University is currently accepting applications for a Facilities Operations Systems Specialist.

About the Opportunity

The Facilities Operations Systems Specialist position reports to the Associate Director of Scheduling, Systems, and Warehousing Operations for Facilities Operations and assists the Facilities Operations Systems Specialist Senior with the administration for Facilities Operations (FO) systems. This includes daily support, executing test plans, identifying opportunities for improvement, and developing and coordinating reporting across all FO systems.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including\:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

What You'll Do

Application Administration and Support

• Assists with the application administration for FO systems. This includes, but is not limited to, developing and performing test plans, coordinating testing with functional users, and documenting results.
• Work with other technical support groups, both internal and external, to provide solutions to the FO team and its customer’s technology requests and needs.
• Assists in the implementation of FO systems projects.

Continuous Improvement

• Assists with identifying functionality issues, document potential solutions, and work with other technical support groups, both internal and external, to provide solutions to the FO teams and its customer’s technology requests and needs.
• Under supervision, complete various process improvement projects utilizing system functionality. This may require recommending system enhancements to the team s and assist with developing tools to access intended results.
• Work to streamline FO business functions and guide all groups to implement and comply with best practices and workflows.

Training and End User Support

• Support, and cross-train areas of responsibility to other FO team members in like business practices and how they relate to the systems’ purpose.
• Work to streamline FO business functions and help all groups adapt to best method workflows and practices. Strong customer service skills are necessary to work with end users having a wide range of system usage skill set. Incumbent will need to have strong knowledge of business practices within procurement, construction services, and facilities management practices in order to provide excellent customer support.

Reporting

• Assists with the mining and compiling data, report writing.
• Assists with dashboard development across all sections of FO systems.
• Ability to reason, demonstrate knowledge, and understanding of the information being provided. Understanding of the audience utilizing the data and the ability to provide outstanding support through the reporting information as appropriate to the level utilizing the data.