Hydraulic Hose Service and Sales Technician

PIRTEK is proud to be the nation’s leading provider for on-site hydraulic and industrial hose assembly and replacement. Our success is driven by a team of dedicated franchise partners and team members who are guided by our core values:

· People – We foster an environment of mutual trust and respect.
· Integrity – We conduct ourselves with fairness and integrity.
· Real – We are authentic and transparent with stakeholders.
· Teamwork – We believe collaboration and teamwork drives great results.
· Excellence – We strive for excellence and provide the best service to our customers.
· Kaizen – We continuously improve in every way.
PIRTEK operates brick-and-mortar service centers and purpose-built mobile service units, which boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition.

We are looking for highly driven and self-sufficient individuals with excellent communication and customer service skills. Our most successful Technicians:
· Are natural problem solvers
· Are mechanically inclined
· Enjoy working with their hands
· Show passion and perseverance through their work

Hydraulic and industrial hose experience is NOT required! Each Hydraulic Hose Service & Sales Technician is provided training on industry knowledge, PIRTEK processes, safety standards, and how to operate your purpose-built mobile service unit. PIRTEK also provides ongoing support through a 24/7 hotline for Technicians to ask technical questions.

Job Description

· Adhere to all industry and PIRTEK safety standards
· Carry out service calls & sales visits in your local area
· Identify faulty hoses and/ or hose assemblies to service the customers’ needs
· Remove worn or broken hoses before fabricating and installing the new replacement
· Ensure oil spills/ environmental contaminants, due to hose failure and/ or repair, are cleaned or contained to the customer’s satisfaction (as well as federal, state, and local regulations)

· Input service details into the online database to create accurate invoices
· Develop relationships with new and existing customers
· Maintain mobile service unit, tools, and equipment
· Ensure customer satisfaction by resolving issues on-site and conducting frequent follow-up visits
· Participate in the rotating On-Call schedule (with increased incentive pay)
· Perform other related duties as assigned

Work Environment

You will be operating out of a PIRTEK Service & Supply Center in a purpose-built mobile service unit – a workshop-van that is outfitted with all the tools and machinery needed to successfully service your local area.
· Territory-based service areas
· Service locations may differ in terrain, noise level, temperature, common amenities available, etc.
· Oil, grease, lubricant, and other “messy” substances are frequently used
· You may be required to travel for training initiatives, at no cost to you

Skills & Abilities Needed

· Sit, stand, kneel, bend, and/or stoop from moderate to extended periods
· Safely use ladders, step-ups, stairs, etc.
· Mechanically inclined – consistent use of hand tools & specialized equipment is required
· Good communication skills (verbal and written)
· Ability to navigate through customer objections to identify needs and execute sales
· Self-motivated & positive attitude through difficult jobs
· Able to work individually and as a team
· Lift up to 50 pounds
· Can safely & lawfully drive a large work van

Qualifications

· High School diploma or GED
· Driver’s License with clean driving record
· Experience in industrial development & construction, automobile/ marine/ field mechanics, or a related industry is a plus

· Ability to pass a background check