[HYTE] Customer Experience Associate 客戶服務

HYTE - Customer Experience Associate Wanted! ☺應徵時請務必附上英文CV☺
Applicants must already possess legal authorization to work in Taiwan. We do not provide work permit sponsorship.

♦Bring Your Passion to Customer Support!
We’re looking for a Customer Support Specialist who’s friendly, proactive, and ready to make a difference. You’ll be the go-to person for our customers — helping them solve problems, feel heard, and stay happy.

♦Why Join HYTE?
-Make a Real Impact – You’ll be the first point of contact for our customers, shaping their entire experience with our brand.
-Cross-Team Collaboration – Work closely with product, marketing teams to improve customer journeys and support content.
-Grow With Us – We’re expanding fast, and your ideas will help shape how we support our customers moving forward!

♦ What You’ll Do
☑ Customer Support: Respond to customer inquiries via email — like order questions, returns, or basic tech stuff.......
☑ Tech Assistance: Help customers resolve basic technical issues and escalate complex cases to the right teams.
☑ Relationship Building: Show empathy, patience, and professionalism in every interaction.
☑ Feedback Loop: Share customer insights and suggestions to help us improve our processes and services.
☑ Team Collaboration: Partner with internal teams to enhance the overall customer experience and refine support documentation.

♦ What You Bring
✂ Must-Have Skills:
1.Bachelor’s degree in Business Administration, Information Technology, Communications, or a related field (Associate’s degree with experience is also welcome!)
2.1–2 years of experience in customer service or technical support
3.Ability to troubleshoot basic hardware/software issues
4.Strong attention to detail and problem-solving skills
5.Familiarity with customer service tools (e.g., Zendesk)
6.Comfortable communicating in English (most through email.)

✂ Nice-to-Have Skills (Bonus Points!):
1.Experience supporting international customers
2.Background in e-commerce or tech products