I.T Helpdesk Specialist
About the role
Provide timely IT support and troubleshooting for computers, laptops, printers, software, networks, and other office technology. Set up and maintain workstations, user accounts, software, and IT equipment for employees.
Key responsibilities
Provide timely IT support and troubleshooting for computers, laptops, printers, software, networks, and other office technology
Set up and maintain workstations, user accounts, software, and IT equipment for employees
Monitor and troubleshoot basic internet, LAN, Wi-Fi, and connectivity issues
Maintain accurate IT and office equipment inventory, including issuance, returns, transfers, repairs, and assigned users
Conduct regular equipment checks and report missing, damaged, or defective assets
Manage and document IT support requests and ensure concerns are resolved or properly escalated
Perform routine hardware maintenance, software updates, and basic security checks
Coordinate with external IT vendors and service providers when specialized technical assistance is required
Assist employees with the proper and secure use of company systems, applications, and equipment
Support the implementation of company IT policies, security procedures, and data protection practices
Work Setup: Fully Onsite
Schedule: Monday to Friday
Qualifications
1–2 years of experience in IT Support, Technical Support, Help Desk, or a similar role.
Strong troubleshooting skills for computers, laptops, printers, software, and other office equipment.
Basic knowledge of LAN, Wi-Fi, internet connectivity, TCP/IP, and network troubleshooting.
Experience with Windows OS, Microsoft Office/Microsoft 365, and common workplace applications.
Experience setting up workstations, user accounts, software, and IT equipment.
Experience with IT asset and equipment inventory management, including issuance, returns, transfers, and repairs.
Ability to perform basic hardware maintenance, software updates, and security checks.
Good communication skills and ability to provide clear and helpful technical support to employees.
Organized, detail-oriented, and able to properly document IT concerns, equipment records, and resolutions.
Willingness to support and follow company IT, security, and data protection policies.
About us
At CD EXTREME OPC, we are committed to excellence through collaboration, integrity, and forward-thinking innovation. Our focus is on delivering exceptional experiences—for our customers and our team. We work together to drive progress, guided by honesty and accountability. By embracing innovation and continuous improvement, we shape solutions that meet today's needs while anticipating tomorrow's opportunities. Our workplace is built on mutual respect, open communication, and a shared commitment to growth. We value diverse perspectives, foster a supportive environment, and encourage every team member to contribute meaningfully.