I.T. Support Specialist (IT Service Desk & System Administrator)

Responsibilities:

• Provide L1 and L2 IT service desk support and system administration for Hong Kong and remote offices, including first-level and second-level support for users' desktop PCs, Windows, Microsoft 365, Teams Phone, video-conference system, Active Directory, SharePoint, MFA, VPN, Copilot, Mobile applications, printing, In-house applications and other IT systems

• System Admin: Microsoft 365, Intune, Windows, Active Directory, Exchange Online, Teams, SharePoint Online, and OneDrive Deploy and implement ITSM solutions

• Manage ITSM processes, including incident management, problem management, patch management, configuration management, IT asset management, backup management, and system monitoring

• Manage IT documentation, including creating, reviewing, maintaining, and updating documentation and knowledge base articles

• Identify opportunities for process automation and improvements

• Participate in on-call support rotations and provide ad hoc IT support as required

• Perform other ad hoc projects and duties assigned by management

Requirements:

• Degree holder in Computer Science, Information Technology, or a related discipline, with a minimum of 4 - 8 years of relevant working experience

• Experience in IT helpdesk/service desk operations, supporting users across multiple locations globally

• Systems administration experience, including Windows desktop and server environments

• Familiarity with Exchange Online, Microsoft 365, SharePoint Online, Active Directory, DNS, and related technologies

• Familiarity with ITSM/ITIL processes, including incident management, problem management, patch management, and release management

• Experience with SharePoint Online, Mobile Device Management (Intune), and PowerShell

• Experience with AWS, ManageEngine, and IMOS is a plus

• Good command of written and spoken English and Chinese, with fluency in Mandarin

• Strong customer service, communication and interpersonal skills

• Strong problem-solving and analytical skills

• A proactive team player with a strong sense of responsibility

• Self-motivated and able to work independently

• Able to work under pressure, manage multiple tasks, and prioritize effectively

• Working experience in a state-owned enterprise would be an added advantage

We offer a competitive package to the right candidate. Qualified and interested candidates are invited to submit their applications by clicking “Quick Apply" or sending their resumes with latest and expected salary to talents@wahkwong.com.hk. Only shortlisted candidates will be contacted.

As an equal opportunity employer, we welcome applications from all qualified individuals. All personal data collected will be treated in strict confidence in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance and used solely for recruitment-related purposes. Applicants who do not receive an interview invitation within six weeks may consider their application unsuccessful, and all personal data will be retained for six months before being securely destroyed.