I.T. Support Technician (PFT) (1) (CUPE 67.26)
Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential.
As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career.
As the I.T. Support Technician, you will keep Norfolk County’s technology running smoothly by installing, maintaining, and supporting workstations, software, and communication systems. You’ll provide hands‑on technical help, guide users, and ensure reliable, effective IT services that enable staff to work efficiently.
Big vision. Real opportunities. Unlimited potential. That’s Norfolk.
Duties and Responsibilities:
- Installation, maintenance and support of County workstations and peripherals
- Administer and/or provide hardware and software support to Corporate users
- Consult/advise/analyze/install and maintain voice communication requirements ensuring cost effectiveness and system availability to County users
- Research, develop and implement approved training plans for Corporate Standard Software
- Provide departmental administrative support ensuring contracts, purchases and invoices are within budget parameters
- Planning, ordering, installing, monitoring and reviewing contracted work by outside agencies
- Assist in the development of policies and procedures related to information technology
- Provide backup support for all information technology functions
- Monitor web page administration and act as coordinator between departments and vendors
- Promote effective and appropriate use of information technology
- Provide progress reports at meetings
- Keep current on changes and innovative technology developments
- Perform other duties as assigned
Requirements
Knowledge and Experience:
- Three (3) year post-secondary diploma in computer science, technology studies, or related field
- Four (4) years’ relevant experience to be familiar with scope of position
Skills and Abilities:
- Valid Ontario driver’s license and access to a reliable vehicle.
- Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act
- Computer expertise in corporate standard software and department specific software to data search and entry and to create and modify word processed documents
Benefits
Posting #: CUPE 67.26
Position: I.T. Support Technician
Position Code: 5ISWSR
Status: Permanent Full Time (35 hours per week)
Number of Vacancies: 1
Employee Group: CUPE Local 4700
Wage: $32.87 - $41.09 per hour
Division: Corporate Services
Department: Information Technology
Reports to: Manager, I.T. Operations
Location: Simcoe, Ontario (in office work including off-site work at locations supported by Norfolk County based on operational requirements of the role)
Posting Period: Septebmer 18, 2026 - October 1, 2026
How to Apply:
- Ensure the file extension for your resume document is .doc, .docx or .pdf
- If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file.
- Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca
The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.
The Corporation of Norfolk County does not use Artificial Intelligence for the purpose of screening, assessing, or the selection of candidates.
Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.
Thank you for your interest in this position. Only those to be interviewed will be contacted.
As published by workable · 10 questions · 2 written answers
Basics
First name, Last name, Email, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Pick from a list (8)
- Have you completed a three (3) year post-secondary diploma in computer science, technology studies, or related field?
- Does your resume reflect four (4) years experience to be familiar with scope of position?
- I understand this position will require work to be completed onsite in office in Norfolk County and does not include remote work.
- Drivers Abstract - I understand and agree if this application is moved forward in the recruitment process I will be required to provide a drivers abstract when requested and at my own expense.
- Are you legally eligible to work in Canada?
- Are you a current employee of Norfolk County?
- I hereby declare that the information and responses I have provided are true and complete to the best of my knowledge. I understand that a false statement may disqualify me from continuing with the recruitment process or if I become an employee may be cause for my dismissal.
- Norfolk County Privacy Notice, Waiver, Release and Disclaimer: I, the user, hereby acknowledge and agree to the following: Any use of this application portal, website or its content for the purpose of applying for a Norfolk County employment position is at the user’s own risk. Other than as specifically described and qualified herein in this disclaimer, Norfolk County disclaims all warranties, representations and conditions of any kind with respect to the content of this website whether express, implied or collateral, including, without limitation, the implied warranties and conditions of fitness of the information for a particular purpose. In no event will Norfolk County be liable, whether based on warranty, contract, tort, negligence, strict liability, or any other legal theory, for any damages of any kind whether or not Norfolk County is advised of the possibility of such damages, resulting from the use of, or the inability to make use of, this website or content. The user specifically acknowledges and agrees that Norfolk County may retain any and all data submitted by the user that Norfolk County deems in its sole and absolute discretion to be necessary for its records retention and in conformance with any such records retention policies or practices. The user specifically acknowledges that Norfolk County is subject to the Municipal Freedom of Information and Protection of Privacy Act and that any data or records retained by the County may be subject to freedom of information requests governed by that Act. The user consents to the use of the application data for any legitimate and consistent purpose, which may include, without limitation, evaluating employment suitability, statistical reports regarding employment and application activities and any other human resources purpose deemed appropriate by Norfolk County in its sole and absolute discretion.
Written answers (2)
- 1. Why are you interested in this position?
- 2. How did you hear about this posting?