I.T Technician
Summary
Provides Level 1 and 2 IT support for hardware, software, and networks in a healthcare setting, resolving user issues via phone and onsite visits during business hours and on-call rotations.
SUMMARY
The IT Technician provides technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner.
Full Time - 8am-4:30pm. On-Call
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide daily Level 1 & 2 support for various infrastructure / desktop support systems.
• Perform hands-on technical upgrades and deployments.
• Assembles and installs PC hardware, investigates and resolves routine hardware problems
• Maintains responsibility for proper spare part and loaner inventory
• Assists with the tracking of IT assets and licenses within the assigned facility and associated other sites.
• Provides one-on-one end-user problem resolution over the phone for Vendor supported equipment
• Document and train others on IT systems and best practice procedures.
• Update tracking software with problem statuses and resolutions per defined guidelines
• Maintain software-testing environment for new security patches, Windows updates, etc.
• Shares in the on call/call-back rotation covering evenings, nights and weekends.
• Remains current with knowledge of desktop technologies and seeks to improve technical skill set
• Position requires driving to support satellite or other campuses as part of job responsibilities.
• Applies and maintains a working knowledge of Information Technology and facility policies and procedures as they relate to the Lead IT Technician responsibility
• Performs other duties as assigned