I2C Dispute Supervisor, Europe South
Summary
Leads a team resolving customer payment disputes for a global medical technology company, improving cash flow and customer experience while standardizing processes and driving automation.
Join us in shaping a high-impact dispute management function at Stryker’s Poland Finance Center. In this role, you will lead both operational execution and team development, ensuring disputes are resolved efficiently while driving long-term process improvements. This is an exciting opportunity to build and stabilize a growing team, influence upstream processes, and directly impact cash flow and customer experience.
What you will do
Lead and develop a team of up to 9 employees, setting clear performance objectives and driving continuous improvement
Supervise daily dispute resolution activities and ensure closure in line with defined KPIs and service levels
Act as the first point of escalation for complex or aged disputes and independently resolve critical cases
Monitor dispute aging and backlog, implementing actions to reduce overdue balances and improve cash collection
Partner with Sales, Customer Experience, Pricing, and Finance to resolve disputes and address root causes
Conduct root cause analysis and implement upstream initiatives to reduce dispute inflow
Standardize processes and support the successful transition and stabilization of activities into the Poland Finance Center
Drive automation and data-driven decision-making by leveraging reporting, analytics, and new technologies
What you will need
Required
Minimum Bachelor’s degree in Business Administration, Finance, Accounting, or a related field
Minimum 4 years of experience in Accounts Receivable, Order-to-Cash, or Customer Service
Minimum 1 year of people management experience
Fluency in English and Spanish/Italian (written and spoken)
Experience with ERP or credit management systems (e.g., SAP, Oracle, or similar)
Preferred
Master’s degree (MBA or equivalent)
Proficiency in Microsoft Office and basic knowledge of Power BI
Poland Pay Ranges:
- Poland: zł117.300 - zł195.600 PLN Annual
At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.
If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.