IAM Operations Analyst 1

Position Summary

We are seeking an experienced IAM Operations Analyst 2 to support and maintain enterprise identity and access management services. The role is focused on day-to-day IAM operations, access governance, identity lifecycle management, and privileged access administration across platforms including Active Directory (AD), Microsoft Entra ID, SailPoint, and CyberArk. The ideal candidate will ensure secure, compliant, and efficient identity operations while supporting business users and application teams.

Key Responsibilities

• Manage user provisioning, deprovisioning, access modifications, and account lifecycle activities.
• Support Joiner, Mover, Leaver (JML) processes and birthright access provisioning.
• Perform access certifications, user entitlement reviews, and compliance activities.
• Administer and support Active Directory, Entra ID, SailPoint, and CyberArk platforms.
• Troubleshoot identity, access, account, group, and privileged access-related issues.
• Execute role-based access control (RBAC) and entitlement management activities.
• Monitor IAM operations queues and tickets, ensuring SLA adherence.
• Support audit requests, evidence collection, and remediation activities.
• Maintain IAM operational procedures, knowledge articles, and documentation.
• Partner with application owners, security teams, and business stakeholders to resolve access-related issues.
• Identify opportunities for process improvement and automation within IAM operations.

Required Qualifications

• 3-5 years of experience in IAM Operations or Identity Governance.
• Hands-on experience with Active Directory, Microsoft Entra ID, SailPoint, and/or CyberArk.
• Strong understanding of identity lifecycle management and access governance.
• Experience with account provisioning, deprovisioning, access requests, and certifications.
• Knowledge of RBAC, least privilege, and access control principles.
• Experience supporting compliance and audit activities.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience with ServiceNow and IAM workflow integrations.
• Familiarity with PowerShell, automation, or scripting.
• Basic understanding of PKI, MFA, and enterprise security controls.
• Relevant certifications such as SC-300, SailPoint, CyberArk, or ITIL.