IAM Operations Manager
IAM Operations Manager
About the Role
We are looking for an experienced IAM Operations Manager to take charge of a dynamic Identity and Access Management (IAM) operations function. In this role, you will lead the transition of key IAM services from external vendors to our internal operations team, playing a pivotal role in enhancing the security, scalability, and consistency of IAM services across the enterprise. This is a remote position with occasional in-person workshops or meetings in Warsaw or Germany.
Key Responsibilities
Lead and manage the day-to-day operations of IAM services, ensuring performance is aligned with service level agreements (SLA) and key performance indicators (KPI).
Oversee IAM technologies including PKI, DNS, and Active Directory, with a focus on continuous optimization.
Actively contribute to the insourcing initiative and collaborate with the Product Owner to shape the IAM roadmap.
Handle incident management, driving root cause analysis and implementing preventative actions for IAM services.
Use ServiceNow data insights to identify areas for improvement, increase team efficiency, and enhance service quality.
Ensure that IAM services remain compliant with policies, standards, and regulatory requirements.
Recruit, mentor, and develop IAM Operations Engineers, partnering with HR for team growth.
Foster collaboration across Security, Network, and Global IT teams to ensure the cohesive delivery of IAM services.
Implement automation tools, processes, and improvements to enhance scalability and security within IAM operations.
What You Bring
A Bachelor's or Master's degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).
At least 5 years of experience in IAM or infrastructure operations within a complex enterprise environment.
A minimum of 3 years of leadership experience in IAM or IT operations roles.
Expertise in IAM technologies and concepts, such as identity lifecycle management, access management, SSO, MFA, and Privileged Access Management (PAM).
Hands-on experience with IAM platforms, directories, monitoring tools, and ticketing systems like ServiceNow.
Familiarity with ITIL processes and IAM-related certifications (e.g., CIAM, CISM, CISSP) are a plus.
Strong leadership, interpersonal, and stakeholder management skills.
Proficiency in English (B2 level or higher), both written and spoken.
What We Offer
Stable, long-term cooperation under a B2B contract model.
Transparent, trust-based working relationships.
Flexible working hours in a remote-first setup.
Co-financed benefits including healthcare (Medicover) and fitness memberships (Multisport).