IBM Case Manager / FileNet - Delivery Management

IBM Case Manager / Service Delivery Management Key Responsibilities Service Delivery & Support Management • Lead and manage the Front-End L3 Support team supporting IBM FileNet, Case Manager, and BAW applications. • Ensure adherence to SLA, OLA, and business commitments for incident, problem, and service request management. • Drive operational excellence through proactive monitoring, RCA analysis, trend identification, and service improvements. • Manage application availability, performance, re…