IBM MQ & Integration Support Engineer

IBM MQ & Integration Support Engineer

We are looking for a highly experienced IBM MQ & Integration Support Engineer with 13–15 years of experience to support and administer enterprise messaging and integration platforms. The role will focus on IBM MQ, IBM App Connect Enterprise (ACE/IIB), and IBM Managed File Transfer (MFT), including platform administration, monitoring, troubleshooting, deployments, and production support.

The ideal candidate should have strong experience working in high-availability production environments, handling critical incidents, troubleshooting complex integration issues, and supporting enterprise messaging infrastructure across Linux and Windows platforms.

Key Responsibilities

• Administer, install, upgrade, migrate, and maintain IBM MQ v8/v9+ environments across Linux and Windows.

• Configure and manage Queue Managers, Queues, Channels, Listeners, Process Definitions, and other MQ objects.

• Monitor MQ environments and troubleshoot queues, channels, connections, message flows, and messaging failures.

• Manage MQ Clustering, Workload Balancing, Multi-Instance Queue Managers, HA, DR, and failover configurations.

• Perform MQ backup, recovery, restoration, and recreation of damaged or corrupted objects.

• Manage SSL/TLS certificates, key databases, authentication, authorization, and MQ security configurations.

• Administer and support IBM Managed File Transfer (MFT), including agents, file transfers, monitoring, and troubleshooting.

• Provide production support for IBM App Connect Enterprise (ACE) / IBM Integration Bus (IIB) applications.

• Perform application deployments, configuration changes, troubleshooting, and minor enhancements across integration solutions.

• Troubleshoot and debug integration components involving ESQL, Java, SQL, XML, XSLT, and message transformations.

• Manage and troubleshoot internal and external certificates used by IIB/ACE applications and integrations.

• Investigate and resolve critical production issues including channel retry failures, sequence number mismatches, uncommitted messages, message backlogs, and connectivity issues.

• Collaborate with application, infrastructure, security, and business teams to resolve complex integration and messaging incidents.

• Participate in 24x7 production support, incident management, problem management, RCA preparation, and on-call rotations.

• Ensure platform stability, availability, performance, and adherence to operational and support standards.

Required Technical Skills

• Strong hands-on experience in IBM MQ Administration – v8/v9 or higher.

• Good experience with IBM App Connect Enterprise (ACE) / IBM Integration Bus (IIB).

• Experience supporting and administering IBM Managed File Transfer (MFT).

• Strong understanding of MQ Clustering, High Availability (HA), Disaster Recovery (DR), Workload Balancing, and Failover.

• Hands-on experience with SSL/TLS certificates, key databases, and MQ/IIB security.

• Working knowledge of Java, ESQL, and SQL.

• Good understanding of XML, XSLT, and message transformation concepts.

• Strong Linux and Windows administration skills.

• Excellent troubleshooting and debugging capabilities in enterprise production environments.

• Strong experience in production support, incident management, and root cause analysis.

• Willingness to participate in 24x7 support and on-call activities.

Good to Have

• Experience with IBM Connect.

• Exposure to enterprise integration architecture and messaging environments.

• Experience working in large-scale, business-critical production environments.