IBM sterling Analyst
Summary
Support analyst role monitoring IBM Sterling file transmissions, handling incidents in ServiceNow, and performing daily health checks on Windows/Linux systems.
IBM sterling Remote EST FT- Support Analyst Roles & Responsibilities · Monitoring & Triage FT: Monitor File Transmissions Process queues, statistics, and session health (PNODE/SNODE) on Windows/Linux; watch for stalls, retry storms, checkpoint loops, Secure handshakes. · Manage Incident, Request & Change Execution: Manage incidents in ServiceNow; capture logs (B2Bi, C:D statistics, Secure events), RCA breadcrumbs, and mitigation timelines. . Operational Health & Prevention: Daily checks: certif…