IBM Sterling(File Transfer Support Analyst)

Role: IBM Sterling(File Transfer Support Analyst) Location: Remote (EST) Roles & Responsibilities Monitoring & Triage FT: Monitor File Transmissions Process queues, statistics, and session health (PNODE/SNODE) on Windows/Linux; watch for stalls, retry storms, checkpoint loops, Secure handshakes. Manage Incident, Request & Change Execution: Manage incidents in ServiceNow; capture logs (B2Bi, C:D statistics, Secure events), RCA breadcrumbs, and mitigation timelines. Operational Health & Preventio…