iBwave Design & Engineer | WFO | Ortigas

Job Description

We are currently on the lookout for a new iBwave Design & Engineer to join our team at Cloudstaff, the #1 Workplace Everywhere!

• Design AI solutions using Agentforce, Einstein AI, and Salesforce Flow.
• Build intelligent agents supporting sales, service, and customer engagement.
• Drive lead scoring, forecasting, and next-best-action recommendations.
• Automate case resolution and customer support workflows at scale.
• Translate business requirem ents into scalable Salesforce AI solutions.
• Collaborate with Sales, RevOps, Marketing, and Operations stakeholders.
• Optimize AI performance, governance, and automation effectiveness.

Qualifications and Requirements

• 3–7 years Salesforce CRM experience across Admin, Consulting, or Development.
• Hands-on expertise with Salesforce Flow and automation tools.
• Strong knowledge of Salesforce Agentforce and Einstein AI capabilities.
• Experience designing CRM workflows and business process automation.
• Ability to translate requirements into scalable Salesforce solutions.
• Strong analytical, problem-solving, and systems-thinking skills.
• Salesforce certifications preferred: Admin, Advanced Admin, Platform App Builder.

Nice-to-Have Skills:

• Experience with Salesforce Data Cloud or MuleSoft integrations.
• Exposure to generative AI, LLMs, prompt engineering, or AI agents.
• Background in RevOps, Sales Operations, or CRM transformation.
• Experience building enterprise chatbots or conversational AI solutions.
• Knowledge of CRM analytics, reporting, and data modeling.

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment