ICMS Case Manager I

This position will work as part of permanent supportive housing case management team. This position as part of the Intensive Case Management Services (ICMS) to formally homeless individuals and families with chronic medical conditions and co-occurring disorders, who are high utilizers of the Department of Health Services (DHS) hospital and outpatient system. Under the direction of the Tenant Services Supervisor, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CM-I with tools that reflect best practices to motivate tenants to achieve their goals in a non- judgmental manner. The CM-I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants. The CM-I will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) and the CHAMP (DHS) database.

Direct Services

· Provide individual case management referrals and supportive services for tenants

· Maintain daily and weekly contact with all tenants

· Work with a diverse and marginalized tenant caseload experiencing many barriers including chronic homelessness, trauma, medical, mental health and substance use

· Create and provide group supportive services to tenants

· Maintain proper documentation and current case notes in a computerized database system (CHAMP and HMIS)

· Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing

· Provide coverage for programs which are occasionally conducted during evening and weekend hours

· Collaborate with tenant to develop individual goal plans aimed at improving overall well-being and housing stability

· Provide crisis management services to support tenant housing retention, increase income and build community engagement

· Provide coverage for programs which are occasionally conducted during evening and weekend hours

· Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abuse

· Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis

· Transport tenants in ACOF van to various agencies such as LACDMH, DMV or other support group meetings

· Work cooperatively and cohesively with other Services and Property Management Staff including participation in bi-weekly property meetings, trainings and emergency interventions