ICT Associate (HR and Payroll Systems)

Together, we build the future UNOPS – an operational arm of the United Nations – supports the achievement of the Sustainable Development Goals (SDGs) by successfully implementing its partners' peacebuilding, humanitarian, and development projects around the world. Our mission is to help people build better lives and countries achieve peace and sustainable development. We are proud of our people. The UNOPS family brings together approximately 160 nationalities, represented by over 5,000 UNOPS personnel as well as some 7,800 personnel recruited on behalf of our partners. Spread across 80 countries, our workforce is rich in diversity and culture – with inclusion at its core. We understand the importance of balancing professional and personal demands and offer several flexible working options.

The ICT Associate (HR and Payroll Systems) position is based in Bangkok, Thailand, strategically located to provide direct support to the UNOPS Shared Service Centre (SSC). This role is integral to the UNOPS IT Group (ITG), which is dedicated to leveraging cutting-edge technology to meet UNOPS's business needs globally. The Associate will work within a global team of IT professionals, contributing to the operational excellence of UNOPS's enterprise resource planning (ERP) systems, specifically focusing on HR and payroll modules. The work directly supports UNOPS personnel worldwide, enabling the successful implementation of projects and corporate initiatives that help people build better lives and countries achieve peace and sustainable development.

Role Purpose

The ICT Associate (HR and Payroll Systems) supports the HR and Payroll Analyst and Solutions Designer by assisting with system configuration, testing, documentation, and operational support tasks for the HR and payroll modules within UNOPS's ERP system (Unit4 Business World/Agresso). The role ensures the integrity and smooth functioning of these critical systems, providing essential support to the UNOPS Payroll team and contributing to robust knowledge management for the Payroll Support Team.

Functions / Key Results Expected

The ICT Associate (HR and Payroll Systems) will support system configuration activities and provide assistance across testing, documentation, and operational support tasks under the supervision of the HR and Payroll Analyst and direction of the Solutions Designer.

Amongst other tasks, the successful candidate will:

1. Support system configuration of the payroll solution within the UNOPS ERP (Unit4 Business World)

• Assist with configuration tasks in the ERP as directed by the HR and Payroll Analyst and Solutions Designers, including routine updates to the system under supervision.

• Carry out initial testing of configurations as assigned.

• Participate in testing activities when changes, upgrades, or patches are applied, following established test scripts and procedures.

• Provide support during user acceptance testing as required.

2. Provide support to the UNOPS Payroll team

• Help investigate reported application problems under the guidance of the HR and Payroll Analyst, Solutions Designers and Senior Developers, contributing to diagnosis and issue resolution.

• Carry out assigned tests and document findings to assist in identifying root causes and potential workarounds.

• Liaise with the Payroll Support Analyst and other team members including system support agents, senior developers, product managers, process leads, architects and business owners to relay information on identified issues.

3. Contribute to knowledge management services for the Payroll Support Team

• Assist in maintaining development and configuration documentation for the Payroll Support team.

• Support the recording and documentation of work activities, including design specifications and test plans, as directed.

• Contribute to keeping system documentation related to HR and payroll processes up to date and accessible.

• Assist in compiling training materials and guidance documents related to HR and payroll developments

Education Requirements

Required

• A Bachelor's degree, preferably in Computer Science, Information Technology, Information Systems, Finance, or Management Sciences OR

• High school diploma or equivalent (secondary education) + 6 years of relevant experience may be accepted in lieu of a Bachelor's degree.

Experience Requirements

Required

• At least 3 years of experience in HR or payroll administration, analysis, or system support + Bachelor's degree

• Demonstrated ability to maintain documentation and follow established procedures and standards

• Existing/Current work permit for Thailand is required (UNOPS does not support work permits or VISA)

Desired

• Experience working with an ERP system (any vendor) in an HR or payroll context

• Familiarity with Unit4 Business World/Agresso HR or Payroll modules is a distinct asset.

• Experience in supporting functional testing or user acceptance testing for business applications

Language Requirements

English: Fluent required