ICT Customer Support Officer

Salary: $80,000 – $95,000 per year

About the role

An ICT Customer Support Officer role supporting campus IT infrastructure, learning systems, and end-user devices. You will ensure all systems are maintained, issues are resolved promptly, and preventative measures are in place to minimise disruption to academic delivery.

Key responsibilities

• Responding to user inquiries regarding hardware, software and network-related issues
• Diagnosing, troubleshooting and resolving ICT system problems
• Installing, configuring, maintaining and updating software applications and operating systems
• Setting up, maintaining and supporting computer networks
• Ensuring the efficient use of IT applications and equipment across the business
• Adapting existing software and system settings to meet user and operational requirements
• Assisting with website maintenance and basic updates
• Repairing, replacing or coordinating the repair of peripheral equipment, including printers, terminals and networking devices
• Providing technical guidance and basic training to staff on ICT systems and applications
• Maintaining records of issues, solutions and system changes

About you

• Bachelor's degree or Higher in Information Technology, Computer Science, or a related field
• Demonstrated experience in an ICT support, help desk, or technical services role
• Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
• Experience installing, configuring, and troubleshooting software and peripheral equipment
• Familiarity with networking fundamentals and basic network troubleshooting
• Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
• 1 to 2 Years experience in IT Support / Service Desk (Level 1/2)
• Strong knowledge of Microsoft 365 environment
• Familiarity with LMS platforms (Moodle or similar)

Benefits

• Competitive salary and benefits
• Career growth opportunities within the education sector
• Supportive and collaborative work culture
• Ongoing training and development
• Exposure to modern education technologies
• A dynamic and student-focused environment

About us

An exciting opportunity is available for an ICT Customer Support Officer to join a growing education provider based in Sydney. This permanent role offers the chance to work in a modern campus environment, supporting innovative academic technologies and delivering high-quality ICT services.