ICT Customer Support Officer
Salary: $75,000 – $85,000 plus super
About the role
We are seeking an experienced IT Customer Support Officer to provide reliable technical support, troubleshoot ICT issues and help maintain the effective and secure operation of IT systems and equipment. In this role, you will assist users with hardware, software, network and system-related issues, recommend appropriate technical solutions and support the ongoing maintenance of ICT infrastructure and applications. The ideal candidate will have strong troubleshooting skills, a customer-focused approach and a sound understanding of IT systems, network connectivity and ICT security practices.
Key responsibilities
Provide technical support and guidance to users experiencing hardware, software, network and system-related issues.
Diagnose and resolve technical problems involving computers, applications, operating systems, peripherals and other ICT equipment.
Respond to support enquiries via phone, email, service desk and in-person channels.
Assess technical requirements and recommend appropriate hardware, software and system solutions.
Install, configure, update and maintain approved software, applications and operating systems in line with user and business requirements.
Configure and troubleshoot computer workstations, printers, modems, terminals and other peripheral equipment.
Repair faulty hardware or coordinate the replacement of computers and peripheral equipment as required.
Assist with the setup, configuration and maintenance of computer networks and connectivity, escalating complex issues where necessary.
Monitor and follow up on reported technical issues, maintaining accurate records of troubleshooting activities and resolutions.
Provide guidance and basic training to users on software applications, systems, security procedures and ICT equipment.
About you
A Diploma or higher qualification in Information Technology, Computer Science, Computer Systems or a related discipline.
A minimum of three years of full-time relevant industry experience, or equivalent part-time experience.
Strong knowledge of ICT user support and troubleshooting, including the installation, configuration, maintenance and diagnosis of operating systems, software, hardware and peripheral equipment.
Demonstrated ability to troubleshoot computer systems, applications, network connectivity and ICT equipment.
A sound understanding of ICT security practices, user access controls and security protocols.
Strong analytical and problem-solving skills, with the ability to identify technical issues and implement appropriate solutions.
Good communication and interpersonal skills, with the ability to explain technical information clearly to users.
A customer-focused approach and the ability to manage support requests through to resolution.
About us
aizoOn is a rapidly growing international company supporting hundreds of clients worldwide by delivering tailored technology solutions that meet their business needs. We help our clients grow and navigate their Digital Transformation journey through specialist expertise, advanced technologies and the co-development of innovative solutions. With offices across Europe, the USA and Australia, aizoOn specializes in Cyber Security, Industry 4.0, Data Driven Innovation, Research and Development. aizoOn Australia operates as a Managed Services and Consulting business, with Cyber Security as a key business stream and additional services across Warehouse Automation and other Digital Solutions.
ABN: 29 165 856 397
How to Apply
If you have the required qualifications and IT support experience and are interested in contributing to a growing international technology business, we encourage you to apply.
Please submit your resume outlining your relevant qualifications, technical experience and skills.