ICT Customer Support Officer

Key Duties and Responsibilities ▪ Responding to service requests with professionalism and efficiency ▪ Supporting users with software installations, account access, password resets, and connectivity issues ▪ Assisting with software deployment, updates, and configuration across supported platforms ▪ Providing basic support for network connectivity, Wi-Fi access, and user account management ▪ Troubleshooting and resolving issues across technologies such as desktops, laptops, mobile devices, serve…